Care Partner | Taree / Coffs Harbour

As a Care Partner , you'll support customers throughout their care journey, helping them achieve their goals and remain living safely and independently at home or in a place of their choosing. Working closely with customers, families, clinical teams and external providers, you'll develop holistic care plans, coordinate services and ensure customers receive person-centred support.

This is a permanent full-time role based at our Taree branch.

As a Care Partner, you will manage an allocated customer portfolio and play a key role in delivering positive customer outcomes through proactive care planning, service coordination and ongoing reviews.

Build trusted relationships with customers and support them to achieve their goals at home.

Conduct onboarding assessments, develop holistic care plans, coordinate multidisciplinary services and complete customer reviews as needs change.

Collaborate with clinical teams, families and external providers to deliver safe, person-centred care and achieve optimal customer outcomes.

Support customers through care transitions, including hospital discharge, changes in health needs and offboarding activities where required.

Identify unmet needs, optimise funding utilisation and support access to services that enhance customer outcomes.

Recognise and escalate customer risks, safeguarding concerns and changing care needs through appropriate pathways.

Maintain accurate customer records in enterprise systems and contribute to quality, compliance and continuous improvement activities.

Promote safety, quality and person-centred care across all aspects of service delivery.

Experience in community, aged care, disability or health services, including case management and coordinating multidisciplinary care.

Strong customer focus, with the ability to build trusted relationships and navigate sensitive conversations with empathy and professionalism.

Excellent communication skills and confidence using Microsoft Office and customer management systems.

Knowledge of funding streams, quality standards, audit requirements and care transitions, including discharge planning.

Strong decision-making, problem-solving, time management, and prioritisation skills in a fast-paced environment.

A collaborative mindset, with the ability to work effectively across multidisciplinary teams, families, clinicians and external providers.

Relevant qualifications in Community Services, Aged Care or a related discipline (Certificate IV or Diploma desirable).

Additional Leave benefits including Community, Wellbeing & Deep Listening Leave

Flexible Work Options –hybrid role combining client visits, Branch days & WFH as part of your week

Career development with full access to LinkedIn Learning & internal opportunities

Staff discounts across our insurance products as well as our travel and retail partners

Fitness Passport – discounted access to 1,500+ gyms & facilities

Novated Car Leasing options through our partners Maxxia or Flair Cars

14 weeks paid Parental Leave

Click APPLY or contact Kara Favretto (Talent Acquisition Specialist) at [email protected] for a confidential discussion.

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan