Care Management Program Coordinator

• Salary: 29.59-39.49

SUMMARY: Coordinates events, marketing services, trainings, compliance, completion of narratives and reports; acts as a liaison with AHS providers, internal and external providers or entities and potential funding sources.

DUTIES & ESSENTIAL JOB FUNCTIONS: NOTE : The following are the duties performed by employees in this classification.

However, employees may perform other related duties at an equivalent level.

Not all duties listed are necessarily performed by each individual in the classification. 1.

Serves as a Liaison with AHS and community service providers, volunteers, community organizations to enhance service delivery and collaborative efforts on behalf of the program and the AHS patient population.

Assists with the oversight of projects and initiatives for the department; communicates project status to team and business owners throughout the duration of the assignment and post implementation.

Develops and maintains service delivery program(s)/projects under CM Leadership; assists with day-to-day operation of the program including scheduling, delivery and evaluation of program services.

Support programmatic activities including but not limited to leading program meetings, developing correspondences and presentations, compiling and maintaining accurate records and files, supporting program staff schedules and developing or updating program narratives or vignettes.

Documents and reports Care Management programs activities in AHS systems.

Recommends and facilitates implementation of procedural and operational changes to maximize service delivery, consumer satisfaction and potential funding opportunities.

Organize and develop training for program staff and/or volunteers including recruitment and retention efforts.

Supports on boarding processes for all new staff or volunteers.

Assists with any program marketing collateral materials in various approaches (e.g. intranet, internet, social media and publications).

Designs, develops and implements work flow procedures and policies, and revises procedures and manuals, ensures the availability of current information by collaborating with CM leadership Team.

Provides consultation and technical assistance to internal or external partners (e.g. health care providers or other entities) to define or modify industry standards and best practices.

Required Education : High School Diploma or G.E.D.

Preferred Education : Bachelor's Degree.

Required Experience : One year of full-time professional level or work in program administration of direct service delivery to clients and/or project management supporting clinical staff.

Preferred Experience : Experience in a project management and planning role for clinical staff and AHS consumers.