Captain-Bellstand

Position details

Guest and bellstand service

• Welcome guests and explain hotel facilities, services, opening hours, local attractions, and activities.
• Open doors and assist guests and visitors entering or leaving the hotel and vehicles.
• Help guests deposit, retrieve, and transport luggage to and from rooms or the bellstand.
• Give directions and explain parking procedures.
• Arrange taxis, shuttles, or other guest transportation and reserve transportation in advance when needed.
• Assign valets according to needs and follow up on guest requests or problems to support satisfaction.

Team support and standards

• Model service standards and assist management with hiring, training, scheduling, evaluation, coaching, discipline, motivation, and employee support.
• Build positive, constructive working relationships and help the team meet shared goals.
• Follow safety and security policies, report maintenance issues, hazards, accidents, or injuries, and complete required safety training.
• Maintain a clean, professional uniform and appearance; protect confidential information and company property.
• Communicate clearly and professionally, listen and respond appropriately to concerns, and meet quality standards.
• Stay alert for unauthorized persons and perform other related duties as assigned.

Recommended qualifications

• Recommended education: high school diploma or equivalent.
• Recommended related work experience: at least 1 year.
• Recommended supervisory experience: less than 1 year.
• No license or certification is listed.

Physical requirements

• Move, lift, carry, push, pull, and place objects up to 50 pounds (22.7 kg) without assistance and assist with objects over 75 pounds (34 kg).
• Stand, sit, or walk for extended periods or a full shift and move at the pace required by work situations.
• Perform fine-motor tasks and reach above the head or below the knees, bend, turn, crouch, and navigate uneven or sloped surfaces, stairs, and service ramps.

About the employer