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Call Centre Representative (Member Solutions Consultant)

Australian Retirement Trust
AUS
Full-time
Mid
Hybrid
Discovered Yesterday

Full Job Posting

Qualifications

  • It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them.
  • It's quite likely you tick some of the following boxes too:
  • You have experience in a service-based environment such as retail, hospitality, or contact centres.
  • Your communication style is clear, empathetic and adaptable to different audiences.
  • You'll stay calm under pressure and handle challenging situations professionally.
  • You're passionate about delivering great customer experiences and outcomes.
  • You demonstrate strong problem solving skills and attention to detail.
  • Your ability to simplify complex concepts helps members make informed decisions.
  • You'll build effective relationships with teammates and stakeholders.
  • You're committed to continuous learning and professional development.
  • You’re confident navigating multiple systems and digital tools.

Responsibilities

  • Day to day, you'll:
  • Identify and understand members’ needs to deliver positive and effective outcomes.
  • Assist members by explaining superannuation products and their obligations.
  • Guide members through options and provide solutions or referrals where needed.
  • Take ownership of enquiries, investigating and resolving issues end to end.
  • Promote the value of products and services to support member engagement and retention.
  • Support peers through coaching, buddying, and collaboration.
  • Manage more complex or escalated enquiries with confidence.
  • Maintain accurate records across systems for every interaction.
  • Ensure all interactions align with regulatory and compliance requirements.

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