Call Centre Executive

Role overview

Requirements and skills

• High school diploma or equivalent.
• Additional education in hospitality is a plus.
• Prior restaurant, hospitality, or call centre experience is preferred.
• Strong verbal communication skills in Arabic and English.
• Familiarity with restaurant POS or order management systems is a plus.
• Basic computer literacy and data entry skills.
• Availability to work evenings, weekends, and holidays if required.
• Arabic language ability is required.

Key responsibilities

• Handle a large volume of inbound and outbound calls in a timely manner.
• Build positive customer relationships and handle questions, cancellations, and confirmations.
• Take delivery and takeaway orders accurately and efficiently.
• Provide menu details, recommendations, pricing, and availability.
• Coordinate with kitchen and delivery teams to ensure smooth order processing.
• Handle complaints or feedback calmly and escalate when necessary.
• Maintain accurate records of customer interactions and orders.
• Update customer contact information and order preferences in the system.
• Follow call scripts and company communication guidelines.
• Meet daily and weekly call-handling targets and service quality standards.

Work arrangement

• The role is performed in person.

Employment