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Call Centre Agent - UAE National (Emiratisation)

Intelligent Solutions HR
Dubai, UAE
fulltime
Entry
Yesterday
AgentCallCentreEmiratisationNational
Free

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General Overview

We are hiring for our client, a leading organization within the insurance sector, seeking enthusiastic and customer-focused Emirati professionals to join their team as

Call Centre Agents

in Dubai.

This is an excellent opportunity to build a long-term career within a well-established and professional environment, where you will play a key role in delivering exceptional customer service and supporting clients through their insurance-related inquiries.

The role is ideal for individuals who enjoy engaging with people, solving problems, and working in a fast-paced, service-driven environment.

Key Responsibilities

  • Handle inbound and outbound customer calls professionally and efficiently.
  • Provide accurate information regarding insurance products, services, and policies.
  • Resolve customer inquiries, concerns, and complaints in a timely and customer-centric manner.
  • Maintain accurate records of customer interactions and updates within internal systems.
  • Deliver a high standard of customer service while ensuring customer satisfaction.
  • Escalate complex cases to relevant departments when required and follow up to ensure resolution.
  • Adhere to internal service standards, operational procedures, and quality guidelines.
  • Collaborate with internal teams to support seamless customer experiences.

Key Requirements

  • Emirati with a FamiIy Book (Emiratisation role) – mandatory
  • High School, Diploma, or Bachelor's Degree holders are welcome to apply.
  • Strong communication skills in English; Arabic is an advantage.
  • Previous customer service or call centre experience is preferred but not mandatory.
  • Strong interpersonal and relationship-building skills.
  • Ability to work effectively in a fast-paced and customer-focused environment.
  • Positive attitude, professional demeanor, and willingness to learn and develop.
  • Good organizational skills with the ability to manage multiple customer interactions efficiently.

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