Call Center Supervisor
About This Role
Ensure compliance with all company policies, procedures, and regulatory requirements.
Supervise daily activities of contact center agents to ensure high-quality service delivery.
Monitor team performance against KPIs.
Conduct regular coaching, feedback sessions, and performance reviews.
Address escalated customer issues and ensure resolution in a timely and professional manner.
Support workforce management by overseeing schedules, adherence, and real-time monitoring.
Collaborate with QA and Training teams to identify skills gaps and coordinate upskilling initiatives.
Prepare performance reports and provide insights to management for continuous improvement.
Foster a positive team environment that encourages accountability, motivation, and professional development
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