Call Center Supervisor
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Key skills for this role
About the Role
Responsible for ensuring a professional Call Center performance to achieve departmental goals and objectives. Supervise Call Center Coordinator?s performance and monitor calls a.
Key Skills for This Role
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Overview
Responsible for ensuring a professional Call Center performance to achieve departmental goals and objectives.
Supervise Call Center Coordinator?s performance and monitor calls are distributed fairly and evenly.
Prepare periodic reports and submit it to the direct manager.
Motivate and encourage Call Center Coordinators through positive communication and feedback.
Perform periodic updating of doctors information that related to the department and notify the department staff.
Coordinate work shifts schedule for Call Center Coordinators.
Implements appropriate policies and procedures to achieve the Hospital?s goals and objectives in pursuit of Standards of Care, Quality / Performance Improvement.
Perform any other tasks within his/her competence as directed by the Call Center Manager.
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