Call Center Sales Representative

Job Summary

Key Responsibilitiessales And Lead Conversion

• Handle inbound calls from prospective and existing patients.
• Conduct outbound calls to potential patients, existing patient databases, and inactive patients.
• Convert inquiries into confirmed appointments.
• Promote clinic services, treatments, packages, and promotional offers.
• Follow up with leads to encourage appointment booking and treatment acceptance.
• Build and maintain a pipeline of prospective patients.
• Achieve individual monthly appointment and sales targets.

Patient Engagement

• Provide accurate information regarding clinic services and promotions.
• Answer patient inquiries professionally and efficiently.
• Maintain a positive and professional telephone manner.
• Encourage repeat visits and patient retention through regular follow-up.
• Reporting and Documentation
• Record all calls, inquiries, and appointment outcomes in the designated system.
• Maintain accurate lead and patient records.
• Submit daily, weekly, and monthly performance reports.
• Track conversion rates and sales achievements.

Key Performance Indicators (Kpis)

• Number of inbound calls handled
• Number of outbound calls completed
• Number of appointments booked
• Lead-to-appointment conversion rate
• Monthly sales target achievement
• Revenue generated from booked services
• Patient retention and reactivation rate

Qualificationseducation

• High School Diploma or equivalent. Bachelor's Degree is an advantage.

Experience

• Minimum 2 years of experience in call center sales, telemarketing, customer service, or healthcare sales.
• Experience in a medical, dental, dermatology, aesthetic, or wellness clinic is preferred.

Skills

• Excellent communication and persuasion skills.
• Strong sales and negotiation abilities.
• Ability to achieve and exceed targets.
• Confident telephone communication skills.
• Strong follow-up and relationship-building skills.
• Basic computer skills and CRM experience preferred.

Working Conditions

• Office-based position.
• Target-driven environment.
• Incentive and commission structure based on performance and achievement of sales targets.