Call Center Representative
Provide outstanding customer support through inbound and outbound calls, resolving inquiries, and ensuring satisfaction with strong communication and problem-solving skills.
Skills
About This Role
Overview
Maharah Human Resources Company is seeking a dedicated Call Center Representative to provide outstanding customer support via inbound and outbound calls.
The ideal candidate will handle customer inquiries, resolve issues, and ensure a positive customer experience.
Key Responsibilities
- Answer incoming calls and respond to customer questions and requests promptly and professionally.
- Provide accurate information regarding products, services, and policies.
- Assist customers in resolving issues or direct them to the appropriate department.
- Document customer interactions and maintain updated records using the CRM system.
- Follow up with customers to ensure their issues are resolved and ensure customer satisfaction.
- Meet performance targets and service level agreements.
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