Call Center Representative

Call Processing/Paging (answering, screening, routing, paging etc.)

Data Entry

Emergent Call Processing

Knowledge, Skills and Abilities

• Knowledge of the English Language sufficient for telephone communication.
• Must be able to type minimum of 40wpm with 95% accuracy.
• Proven skills in effective multi-tasking in a high stress environment, using different types of technology to quickly and accurately process calls.
• Proven experience of customer service showing empathy, situational awareness, and understanding.
• Ability to maintain reliable attendance and punctuality as defined by ITG Attendance Policy.
• Experience with windows and/or PC-based software systems.
• Experience in hospital or medical setting.
• Previous experience with automated directory or paging system is highly desirable.
• Knowledge of medical terminology, skill in operating a computerized central communications system.

Location

• MSB 5th floor.

Schedule

• variable days/hours for the first 90 days, or until fully qualified, whichever comes later, and until a regular shift is available.

Benefits

• Healthcare for full-time employees covered 100% and 88% for dependents.
• $50K of term life insurance provided at no cost to the employee.
• Two separate above market pension plans to choose from.
• Vacation - up to 200 hours per year dependent on length of service.
• Sick Leave - up to 96 hours per year.
• 9 paid holidays per year.
• Substantial Tri-Met and C-Tran discounts.
• Employee Assistance Program.
• Childcare service discounts.
• Tuition reimbursement.
• Employee discounts to local and national businesses.
• We are Oregon's only public academic health center. In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington.
• All are welcome. OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply. To request reasonable accommodation, contact [email protected]