Clinical Support Assistant

Process incoming/outgoing faxes (labeling, records requests, upload refill requests, etc.)

Scanning

QGenda and Smartsheet for daily huddles

Process In-basket (records requests, labs, imaging, message routing, etc.)

Use of Microsoft Office suite

General high-level clerical and project support

Document legibly, concisely, and accurately

Insurance Terminology

Cash handling

Computer skills

Data entry

Integrated health record (EHR)

Oral and written communication skills

Active listening skills

Collaborate with providers and leadership

Technical support (MyChart, Epic, office equipment, etc.)

Attends staff meetings/huddles

Inventory management including equipment—notifying appropriate personnel when cleaning and repair of equipment is needed

Instrument processing pick up/drop off

Check expiration dates

Turn over rooms/cleaning/stocking

Maintains knowledge of life safety, patient safety, fire and electrical safety, and disaster plan

Sentact duties/compliance

Observation and direct measurement

Data collection (orthostatic vitals)

Age-specific competency

Minor procedure assistance

Wound care, suture/staple removal

Comprehension of scope

Adherence to standard work

AMA Patient Bill of Rights

Consent laws

Confidentiality and disclosure laws

State and Federal regulations applicable to healthcare

Monitors patient flow

Updates patient on delays

Provides excellent customer service

Addresses in-the-moment patient needs as directed

Maintains a clean, safe, and orderly environment for patients, family, and clinical personnel

Attends education classes appropriate to job development

Uses consistent, professional communication with team members

Flexible coverage of internal service needs, and the continuous application of process improvement methods and skills

Receptive to feedback and coaching

Successfully completes the required initial training and core competency assessment before or during the trial service period

Maintains core competencies, and demonstrates continuous application of these skills throughout the period of employment

High school diploma or equivalent, AND

One year of experience with high volume contact with the public;

OR 6 months of medical office experience, with high volume contact with patients

Fluency in written and spoken English.

Must be able to communicate effectively verbally and in writing.

Excellent telephone communication skills.

Positions with in person patient care: BLS certificate within 30 days of hire or prior to independent practice, whichever comes first

One year of work experience in a medical office setting, including high-volume direct patient contact in both front and back offices.

Experience working with an electronic medical record system

Bilingual

Extensive computer skills including MS Office and Windows required.

Excellent customer service skills, and ability to multi-task in a fast-paced environment required.

Must be detail oriented and have good organizational skills.

Must be able to demonstrate excellent customer service skills and communication skills, including both written and verbal.

Must have good grammar skills.

Must have a demonstrable record of reliable attendance, punctuality, and proven successful performance at past and present employers.

Must be able to work both with a team and independently.

CNA Certification

This position works in a busy environment with a lot of interruptions, multiple demands, and people interactions. It requires dealing with noise and frequent interruptions within the workgroup.

This position requires sitting for at least two hours at a time. Frequent intervals of walking significant cumulative distances (i.e. transporting specimens/supplies to other buildings, etc.) standing for long periods of time, and bending. Heavy use of computers and phones. Ability to occasionally lift and carry at least 25 lbs. Ability to speak clearly, demonstrate patience and understand of customer needs. Must be able to deal with competing needs and priorities of internal customers. Significant use of personal computers, copiers, multi-line phones, and fax machines.

We are Oregon's only public academic health center. In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington. All are welcome. OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply. To request reasonable accommodation, contact [email protected]