Call Center Representative - Hybrid St Petersburg, FL

What You’ll Do

• Handle incoming calls from our provider clients to answer questions regarding their payments and enrollment
• Work to resolve any outstanding issues related to their payments including explaining the use of our electronic payment options (credit cards, direct electronic funds transfer)
• Assist providers in signing up for direct electronic funds transfer products as well as assisting with the registration process, online web portal set-up and provider portal guidance including basic troubleshooting.
• Navigate Zelis platforms and processes efficiently with the goal of providing quick and thorough responses to our clients with first call resolution.
• Build and maintain a thorough knowledge of Zelis Payments products and solutions.
• Build and maintain a thorough knowledge of company policies and procedures, especially related to provider privacy.
• Maintaining scheduled adherence and remaining productive throughout your given shift.
• Ability to consistently meet monthly stat expectations and attendance goals.
• Maintain and display a positive attitude.
• What You’ll Bring to Zelis:
• Passion for customer service and helping people
• Excellent telephone etiquette and verbal communication skills
• Proficiency in problem-solving and basic troubleshooting
• Computer proficiency and technical aptitude
• Attention to detail
• Consistent and reliable
• Comfort with MS Office applications such as Word, Excel, PowerPoint, etc.
• Demonstrated resilience and resourcefulness in customer service situations
• To excel in a remote work environment, it is essential to have a dedicated and well-equipped workspace. This includes a quiet and professional environment and a stable internet connection. You will be responsible for maintaining your remote workstation in compliance with company guidelines.
• Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.
• Location and Workplace Flexibility
• Zelis is headquartered in the U.S., with multiple locations across the country and in Hyderabad, India. Check out our locations to learn more about our offices. All employee work locations are based on the needs of the position and are determined by the Leadership team. In-office work and activities vary based on work and team objectives in accordance with Company policies.
• While location expectations vary by role, candidates within approximately 50 miles of a U.S. office are generally preferred to support collaboration when needed. Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather than a fixed weekly schedule.
• Equal Employment Opportunity
• Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
• We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.
• Accessibility Support
• We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [email protected].