Call Center Representative
Full Job Posting
Responsibilities
- Handle inbound and outbound customer calls professionally.
- Respond to customer inquiries and provide accurate information.
- Resolve customer complaints and issues or escalate them when required.
- Record customer interactions and update information in the system.
- Follow company procedures, policies, and service standards.
- Coordinate with relevant departments to resolve customer requests.
- Maintain a high level of customer satisfaction.
- Meet assigned call center KPIs and performance targets.
Requirements
- Diploma or Bachelor’s degree in Business Administration, Marketing, Customer Service, or a related field.
- 0–1 year of experience in customer service, call center, or a related role.
- Good verbal and written communication skills.
- Good computer and MS Office skills.
- Ability to handle customers professionally and remain calm under pressure.
- Fluent Arabic and good English communication skills.
About TAWANTECH
Saudi private fintech services provider delivering system integration, payments, cloud, cybersecurity, and financial technology solutions to organizations.
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