Call Center & Operations Specialist
Skills
About This Role
Company
- AEMED Partners FZE – odoctor.ae
- We’re a fast-growing health-tech startup connecting patients with trusted doctors and clinics across the UAE.
- As part of our dynamic team at odoctor.ae, you’ll play a key role in ensuring a smooth experience for both patients and our partner hospitals.
- What you’ll do:
- Call patients to confirm appointments, gather feedback, and ensure a positive experience
- Visit partner clinics regularly to collect authentic patient reviews on-site if required
- Enter and manage patient and clinic data using our internal system
- Support daily operations with accurate reporting and Excel-based tracking
- Manage relationships with partner clinics during the invoicing process and support reconciliation when needed
- Prepare regular reports related to patient referrals, visits, and operational performance
- Follow up daily operations through hospital communication channels such as email, WhatsApp, and phone
- What we’re looking for:
- Excellent communication skills in Hindi, Urdu, and English (mandatory)
- Confident and friendly when speaking with patients
- Strong attention to detail and ability to organize daily tasks efficiently
- Good command of Excel and other data tools
- Previous experience in call center, healthcare, or customer service is a plus
Why join
us:
At odoctor.ae, we’re building something meaningful — a digital platform that helps patients find the right doctors while helping clinics grow transparently.
You’ll be part of a collaborative, fast-moving environment where your work truly makes an impact.
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