Call Center Operations Manager

What You Bring

• Must-haves
• You've run a call center – 5+ years of leadership experience, including recruiting, training, and coaching CSRs and Dispatchers
• ServiceTitan experience – you know the platform and can put it to work from day one
• You run toward tech, not from it – strong Excel, Word, and PowerPoint skills, plus hands-on use of AI tools like ChatGPT, Gemini, and Claude to build reports and work smarter
• You're data oriented and analytical – you know how to collect, analyze, and use numbers to make business decisions
• You love people – you have a coach's personality: teaching, inspiring, and influencing others
• You're customer obsessed – solving customer problems energizes you, and every decision you make starts with the customer experience
• You lead by serving – you bring high emotional intelligence and a servant leadership mindset, measuring your success by how well your team and our customers are taken care of
• Nice-to-haves
• Home services, trades, or dispatch industry experience
• Experience building call center reporting, KPI tracking, and workforce planning processes from the ground up
• Pay, Schedule, and Benefits
• Base salary of $75k - $90K depending on experience, plus performance bonus up to 20%
• Medical, dental, and vision insurance
• PTO and paid holidays
• 401(k) plan
• Paid training – including paid Nexstar training
• Ready?
• If you want to be part of something bigger than just a job, we'd love to meet you. Learn more about us at www.hawkinsserviceco.com, then apply right here.
• Hawkins Service Company is an Equal Opportunity Employer.