Call center
Key Skills for This Role
Full Job Posting
Core responsibilities
- Answer inbound customer questions, handle complaints, and process orders.
- Place follow-up or promotional calls.
- Resolve basic technical or account problems; escalate complex cases to a supervisor.
- Record call details, update customer records, and document interactions in company software systems.
- Recommend relevant products, upgrades, or service renewals when appropriate.
- Meet KPIs such as average handling time and quality scores, and follow privacy and data-protection guidelines.
Pay
- Pay starts at AED 3,000 per month.
Work location
- Work location is in person.
Requirements
- Able to handle customer questions and complaints and resolve basic technical or account problems.
- Accurately record call details, update customer records, and document interactions in company software systems.
- Follow privacy and data-protection guidelines.
- Meet performance measures such as average handling time and quality scores.
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