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indeed

Call center

MEDICAL CENTER
Dubai, UAE
Contract
Entry
Onsite
AED 3,000/month
Discovered 2 weeks ago
Inbound and outbound call handlingCustomer complaint resolutionCRM and customer record data entryBasic technical and account troubleshootingUpselling and product recommendationsPrivacy and data protection

Full Job Posting

Core responsibilities

  • Answer inbound customer questions, handle complaints, and process orders.
  • Place follow-up or promotional calls.
  • Resolve basic technical or account problems; escalate complex cases to a supervisor.
  • Record call details, update customer records, and document interactions in company software systems.
  • Recommend relevant products, upgrades, or service renewals when appropriate.
  • Meet KPIs such as average handling time and quality scores, and follow privacy and data-protection guidelines.

Pay

  • Pay starts at AED 3,000 per month.

Work location

  • Work location is in person.

Requirements

  • Able to handle customer questions and complaints and resolve basic technical or account problems.
  • Accurately record call details, update customer records, and document interactions in company software systems.
  • Follow privacy and data-protection guidelines.
  • Meet performance measures such as average handling time and quality scores.

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