Call Center Agent
Role Overview
Serve as the primary point of contact between the company and its customers through high volumes of phone calls or digital messages.
Maintain a professional, helpful, and empathetic attitude.
Key Skills for This Role
Full Job Posting
Role overview
Serve as the primary point of contact between the company and its customers through high volumes of phone calls or digital messages.
Maintain a professional, helpful, and empathetic attitude.
Responsibilities
- Answer incoming calls and make outbound calls for sales, surveys, or follow-ups.
- Troubleshoot basic technical problems, address customer complaints, and offer practical solutions.
- Record detailed notes, update client account information, and log call outcomes using CRM software.
- Follow company scripts, policies, and performance metrics such as call resolution time.
- Escalate complex or unresolved issues to senior departments or managers.
Requirements
- Maintain a professional, helpful, and empathetic attitude when communicating with customers.
- Adhere to company scripts, policies, and performance metrics.
Work location
- Work location is in person.
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