Call Center Agent
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Key skills for this role
About the Role
We are seeking a dedicated and customer focused Call Center Agent fluent in both Arabic and English. The candidate must be locally available in Qatar with 2-3 years of experience in a call center or customer service environment.
Key Skills for This Role
Responsibilities
- Handle inbound and outbound calls in a professional and courteous manner
- Respond to customer inquiries, complaints, and requests promptly and accurately
- Resolve customer issues efficiently
- Follow up with customers to ensure issues are resolved
- Maintain confidentiality of customer information at all times
Requirements
- Must be fluent in both Arabic and English
- Minimum 2–3 years’ experience as a Call Center Agent
- Proficient in Microsoft Office
- Strong organizational and time management skills
- Good written and verbal communication skills
- Ability to work under pressure
Full Job Posting
Job Summary
- We are seeking a dedicated and customer focused Call Center Agent fluent in both Arabic and English. The candidate must be locally available in Qatar with 2 3 years of experience in a call center or customer service environment.
Key Responsibilities
- Handle inbound and outbound calls in a professional and courteous manner.
- Respond to customer inquiries, complaints, and requests promptly and accurately.
- Resolve customer issues efficiently.
- Follow up with customers to ensure issues are resolved.
- Maintain confidentiality of customer information at all times.
Requirements
- Must be fluent in both Arabic and English.
- Minimum 2–3 years’ experience as a Call Center Agent.
- Experience in Health Care Center is an Advantage.
- Proficient in Microsoft Office.
- Strong organizational and time management skills.
- Good written and verbal communication skills.
- Ability to work under pressure.
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