Call Center Agent
Role Overview
The employer is seeking a professional, customer-focused Call Center Agent to join its client's team in Dubai.
Key Skills for This Role
Full Job Posting
Role overview
The employer is seeking a professional, customer-focused Call Center Agent to join its client's team in Dubai.
Responsibilities
- Handle inbound and outbound patient calls professionally.
- Schedule, confirm, and reschedule appointments, and follow up with patients.
- Respond to patient inquiries by phone and WhatsApp.
- Provide accurate information about doctors, services, and appointment availability.
- Follow up on leads and patient inquiries to support appointment conversion.
- Coordinate with doctors, reception, and other departments as required.
- Maintain accurate patient information and call records in the system.
- Ensure a professional and positive patient experience.
Requirements
- Previous call center experience; healthcare or clinic experience, especially in an eye clinic, is preferred.
- Excellent communication and interpersonal skills, strong telephone etiquette, and customer service skills.
- Good command of English; Arabic is an advantage.
- Good computer skills and ability to work with appointment or CRM systems.
- Ability to multitask in a busy environment and be professional, patient-focused, and team-oriented.
Work location
- Work is in person.
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