Café Manager

Overview

Key Responsibilities

• Oversee daily café operations to ensure smooth and efficient service.
• Manage and supervise café staff, including scheduling, training, performance monitoring, and team motivation.
• Ensure high standards of customer service and professionally handle customer inquiries, complaints, and feedback.
• Monitor inventory levels and coordinate ordering of supplies, ingredients, and café materials.
• Ensure cleanliness, hygiene, food safety, and compliance with company standards and health regulations.
• Handle cash management, billing, daily sales reporting, and basic financial records.
• Coordinate with suppliers and vendors to ensure timely delivery of products and materials.
• Develop and implement strategies to improve sales, customer satisfaction, and overall café performance.
• Maintain attractive product displays and ensure quality presentation of food and beverages.
• Monitor staff attendance, punctuality, grooming, and workplace discipline.
• Support marketing activities, promotions, and special events to increase customer engagement and sales.
• Ensure efficient utilization of staff and operational resources to maintain productivity and cost control.

Requirements

• Proven experience as a Café Manager, Restaurant Supervisor, or in a similar hospitality role.
• Strong leadership, communication, and team management skills.
• Excellent customer service and problem-solving abilities.
• Knowledge of café operations, food safety, and hygiene standards.
• Ability to work under pressure in a fast-paced environment.
• Good organizational and multitasking skills.
• Basic knowledge of POS systems, sales reporting, and inventory management.
• UAE experience is preferred.

Preferred Skills

• Experience in specialty coffee or café operations.
• Strong understanding of hospitality and customer experience standards.
• Ability to manage staff performance and operational efficiency effectively.
• Good coordination and interpersonal skills.
• Attention to detail and commitment to service excellence.