Cabin Crew Recruitment Drive in Bahrain for Dammam Hub

Special Note

Job Purpose

Conduct

Safety Measures

Customer Service

• 1.
• Welcomes passengers and assists in their boarding formalities; enters necessary data into the aircraft logbook as per the Airline and Civil Aviation Authority’s adopted procedures.
• 2.
• Provides constant excellent customer services to passengers by attending to their individual pre-bookings, requests and needs.
• 3.
• Identifies and assists passengers experiencing stress or difficulties in accordance with the corresponding policies and procedures detailed in the Operations Manual and other relevant instructions.
• 4.
• Contributes to maximizing on-board revenue and “Charity Cloud” program by efficiently promoting the on-board meals, products and charity services and thereby achieves individual and team targets.
• 5.
• Ensures proper and secure handling of cash and credit card payments received against individual sales and donations managed by him/her.
• .
• Crosschecking and Reports:
• 1.
• Carries out pre-flight checks to ensure sufficient supplies, emergency equipment, catering equipment and other specified equipment prior to take off; provides report for any deficiencies to Cabin Supervisor and/or Captain as appropriate.
• 1.
• Assists in ensuring the aircraft cabin is cleaned thoroughly at transit stations and that adequate re-catering and duty free products are provided before flying.
• 1.
• Ensures orderly and complete handover/takeover of the cabin to/from catering, cleaning and/or maintenance staff.
• 1.
• Carries out the post-flight briefing and assessment reports as per adopted policies and procedures: provides objective evaluation of the Cabin Supervisor, reports any problems or discrepancies on flight, closing and sealing of duty free containers.
• 1.
• Accounts to Cabin Supervisor for the conduct of passengers; carries out the duties of ‘Cabin Supervisor’ when designated as such by the Captain.
• 1.
• Maintains necessary professional and safety knowledge and competitiveness by attending recurrent trainings, emergency procedures trainings, and educational workshops and by ensuring current license.
• 2.
• Contributes to team effort by accomplishing related results and achieving allocated sales targets and objectives.
• Important requirements
• Age: Between 20-29 for non-experienced crew, and up to 33 years for experienced crew
• Minimum Height: 160 cm (Female), 170 cm (Male)
• Weight: To be in proportion to Age and Height
• Clear skin with no marks or tattoos that would be visible whilst wearing the cabin crew uniform
• Medically/ Physically fit to perform Cabin Crew duties
• Ability to swim with aid of a flotation device
• Qualifications (Academic, training, languages)
• Diploma or Higher Secondary Certificate is acceptable for this role; a diploma in Travel/ Tourism is a plus.
• Training in First Aid, Safety and Emergency Procedures are an added value.
• Fit to fly, has good general health, no serious medical conditions or chronic diseases.
• Presentable, friendly, demonstrates cheerful and positive attitude even under stress.
• Customer service oriented, capable of understanding and attending to customers’ needs and requests.
• Capable of handling difficult situations and angry customers without compromising corporate image.
• Focused, capable of identifying irregularities and handling threats and emergencies with efficiency and commitment to successful results.
• Proactive, self-motivated, demonstrates initiative and positive teamwork competency.
• Very good verbal and written communication skills.
• Excellent time management and problem-solving skills.
• Proficient in Microsoft Office.
• Fluent in English Language. Other languages are an advantage based on the Airline requirements

Work Experience

• Fresh graduates are encouraged to apply for this role.
• Previous experience as cabin crew or in a customer service role in the Airlines/Aviation/ or hospitality Industries shall be treated as an added value.
• Active cabin crew license is an advantage.
• Capable of working in shift pattern and for extended working hours.
• Shows high flexibility and adaptability to frequent changes and busy schedules.
• Demonstrates the ability to contribute and successfully deliver against policies, procedures, and set KPIs.