Butler
Skills
About This Role
Overview
At FAENA The Red Sea, service is an art and as a
Butler
, you are its most personal expression.
Acting as the dedicated host for our guests, you curate every detail of the stay with precision, intuition, and discretion.
From pre-arrival to departure, you anticipate needs before they are spoken, crafting seamless, highly personalized experiences that reflect FAENA s bold spirit and commitment to luxury.
As the bridge between the guest and the resort, you ensure every moment feels effortless, every interaction meaningful, and every stay unforgettable.
Key Responsibilities
- Deliver bespoke, intuitive service throughout the full guest journey from pre-arrival to post-departure
- Welcome guests with personalized suite orientation, handling luggage, unpacking, and in-room arrangements
- Anticipate guest needs through observation and preference tracking, ensuring highly tailored experiences
- Manage all guest requests including dining, reservations, amenities, laundry, and special occasions
- Maintain immaculate presentation of suites, wardrobes, and in-room details in line with FAENA standards
- Coordinate closely with Front Office, Housekeeping, IRD, and Concierge to ensure seamless service delivery
- Arrange and oversee personalized F&B experiences and in-room dining for VIP and special attention guests
- Handle guest concerns with professionalism and discretion, ensuring swift resolution and satisfaction
- Maintain accurate guest profiles, preferences, and service history for future stays
- Support arrival and departure experiences, including in-room check-in and express check-out
- Monitor room condition and report maintenance or quality issues proactively
- Promote resort services and experiences, identifying opportunities to enhance the guest stay
- Assist with guest logistics including airport transfers, activities, and special arrangements
- Uphold the highest standards of grooming, presentation, and confidentiality at all times
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