Butler

Company Description

Job Description

• We are seeking a highly skilled and professional Butler to join our luxury hospitality team in Jeddah, Saudi Arabia.
• As a Butler, you will be responsible for providing exceptional personalized service to our VIP guests, ensuring their stay is nothing short of extraordinary.
• Greet and escort VIP guests upon arrival and departure, providing a warm and professional welcome
• Deliver personalized check-in and check-out experiences in-room or in the lounge
• Manage guest luggage, including unpacking and packing services, as well as handling laundry and pressing requests
• Coordinate dining, spa, transportation, and other guest services according to individual preferences
• Maintain detailed guest profiles, including preferences and special requests
• Collaborate with various departments (Housekeeping, Room Service, Concierge) to ensure seamless service delivery
• Prepare guest rooms and suites with personalized amenities, welcome drinks, and special touches
• Maintain cleanliness and organization in the Butler pantry and working areas
• Promptly respond to guest inquiries and requests with professionalism and efficiency
• Uphold the highest standards of confidentiality and security regarding guest information
• Anticipate guest needs to provide a tailored and exclusive experience
• Facilitate smooth communication throughout the guest's journey, from pre-arrival to post-departure
• Demonstrate knowledge and respect for local Saudi Arabian customs and etiquette

Qualifications

• Minimum of 2 years of experience as a Butler or in a similar role within a 4-5 star luxury hotel or resort
• Strong command of English; basic Arabic language skills preferred
• Excellent grooming, etiquette, and interpersonal communication skills
• Robust organizational abilities and capacity to multitask effectively
• Knowledge of Butler service standards (e.g., Forbes, LQA) preferred
• High attention to detail and strong problem-solving skills
• Professional demeanor with a genuine passion for hospitality and service
• Ability to maintain utmost discretion and confidentiality at all times
• Flexibility to work various shifts, including weekends and holidays
• Familiarity with Middle Eastern hospitality standards
• Knowledge of local customs and etiquette in Saudi Arabia
• Adaptability to work in a culturally diverse environment
• Strong time management and prioritization skills

Additional Information

• Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.