Butler

Role and department

Guest service and suite duties

• Welcome guests and provide courteous, professional, efficient, flexible, and discreet service.
• Track guest agendas, locations, movements, activities, schedules, orders, amenities, and room changes; update the guest information system.
• Check guests into suites and provide suite orientations according to Front Office, Forbes, LQA, and Rosewood standards.
• Follow requests through to completion, anticipate guest needs, respond promptly, and maintain guest satisfaction.
• Coordinate laundry, pressing, dry-cleaning, shoe care, fruit baskets, amenities, arrival and departure gifts, newspapers, mail, and messages.
• Keep guest rooms and wardrobes tidy; prepare and position cutlery, glasses, dishes, and napkins; inspect suites and report equipment defects.
• Coordinate check-in and check-out with the front desk, and arrange requested daily cleaning and turndown times with Housekeeping.
• Inform hotel departments of guest allergies and food preferences; arrange medical assistance when needed.
• Serve meals and drinks in suites and act as the main guest contact during suite receptions and dinner parties.
• Coordinate room service while guests are away and support Housekeeping, Concierge, Room Service, and Front Office when needed.
• Monitor operating supplies and reduce spoilage and waste.
• Follow company policies, model company values, and act as a brand ambassador.

Role expectations

• Work accurately and efficiently, prioritize and organize tasks, use good judgment, remain calm when resolving problems, and follow directions.
• Understand guest service needs, work cohesively with colleagues, and work with minimal supervision.
• Maintain confidentiality of guest information and hotel data.
• Provide courteous, professional, efficient, flexible, calm, and discreet service; maintain grooming standards and report on time.
• Know hotel facilities, services, promotions, menus, guest activities, expected arrivals and departures, accommodation features, and suite equipment.
• Understand suite dining service and the use and care of silverware and chinaware.

About Rosewood Doha

Associate experience

• Benefits include a salary and benefits package, associate accommodation, a birthday day off, and personalized development and continuous learning opportunities.

Location

• The hiring entity and work location are Rosewood Doha in Doha, Qatar.