Business Technology Advisor

A Business Technology Advisor works closely with the Director of Innovation and the firm's business services groups, providing support for a variety of operational applications and processes. This role is crucial in ensuring that our business professionals have the right tools and processes to perform their work efficiently and effectively. A Business Technology Advisor will have a combination of strong technical skills, a consulting approach, and excellent coaching skills.

A Business Technology Advisor is critical to ongoing experimentation, evaluation, and scaled adoption of emerging technologies, including generative AI, automation (Power Automate, Copilot Studio, Claude), and workflow redesign across the firm's operational functions.

Collaborate with business services groups to understand their needs and identify the right technology solutions to enhance operational service delivery.

Evaluates, implements, and adopts operational and cross-functional solutions - including Power Automate flows, Copilot Studio agents, and Dataverse-backed applications - to improve efficiency and productivity. Maintains an awareness of emerging tools and technologies.

Monitors and analyzes the effectiveness of implemented technology solutions and makes necessary adjustments.

Provides training and coaching for business professionals on new technologies and processes.

Works with business teams to identify use cases/tasks where AI and automation can be used to improve work quality and speed.

Applies appropriate level of experimentation to use cases to ensure the best results; documents the differences in prompts, workflows, flows, and agents.

Shares outcomes with business teams and provides training and support as needed.

Sits with business teams to map current workflows and identify where manual effort, duplication, or delay can be removed before reaching for a tool.

Designs and, in many cases, builds the solution directly, including Power Automate flows, Copilot Studio agents, Dataverse-backed apps, and M365 Copilot (or Claude) prompts and agents.

Maintains a library of proven flows, agents, and templates so solutions built for one business function can be redeployed for another rather than rebuilt from scratch.

Designs and supports adoption programs, including onboarding plans, training exercises, communications, and post-implementation support.

Monitors usage analytics and determines appropriate ongoing awareness campaigns and training. Contributes to the "featured technology" program and attends relevant Innovation working group sessions.

Identifies opportunities to operationalize technology-assisted workflows (whether GenAI, Power Platform, or otherwise) and collaborates with key stakeholders, including role redesign where appropriate, to increase adoption.

Fosters a culture of continuous improvement and innovation within the firm's business services functions.

Ensures that everything built follows the firm's data security, retention, and AI governance standards, working closely with Information Technology, Information Security, and Risk.

Works well with colleagues throughout the firm, but particularly with the Information Technology, Training, and Legal Technology Advisor teams, given shared tools, platforms, and standards.

A Bachelor's degree from an accredited college or university is required.

An advanced degree or relevant certification (e.g., process improvement, project management, AI technology) is a plus but not required.

This is a remote role and the salary ranges for this position vary depending on the geographic location and other factors such as experience, internal equity, market data, and job-related considerations. The range for this position is from $110,00 - $135,000, with offers contingent upon the various factors. The firm’s compensation strategy includes not just a base salary but also comprehensive benefits such as healthcare, paid time off, discretionary merit bonuses, life and disability insurance, retirement plans and tailored learning opportunities.

Eversheds Sutherland (US) LLP is committed to promoting diversity and inclusion within our Firm and in the larger legal profession. We believe that diverse skills, knowledge and viewpoints make us a stronger firm. Eversheds Sutherland (US) LLP maintains a policy of affording all employees and applicants equal employment opportunities without regard to actual or perceived race, color, religion, sex (including pregnancy, childbirth, lactation and related medical conditions), sexual orientation, gender (including gender identity, gender expression or being transgender), national origin, age, disability, genetic information, marital or familial status, domestic violence victim status, ancestry, amnesty, citizenship status, ethnicity, military and veteran status, or any other characteristic protected by applicable law. Unlawful discrimination, harassment and retaliation will not be tolerated in any of the Firm’s offices or any other work-related setting. Qualified individuals with a disability may request a reasonable accommodation in order to apply for a position or to enable them to perform the essential functions of a position for which they are otherwise qualified. EEO.