Business Systems Analyst II or Sr. - Remote

This is a multi-level position with increasing levels of responsibility and requirements at the Senior level.

• Business Systems Analyst II Overview:
• Performs systems analysis and provides support and guidance to end-users for company applications and administration systems. Acts as a liaison between internal business staff, IT technical teams and vendors to evaluate business needs and drive system solutions to support business strategies and objectives.
• Essential Duties:
• Follows an established requirements gathering process to identify requirements
• Conducts thorough research and analysis to validate business needs, objectives and opportunities
• Communicates requirements to the development teams through the use of specifications, statements of work, project plans, or other forms of documentation
• Works closely with internal business staff, IT developers/architects/technical experts and system vendors to translate business requirements into IT-based solutions
• Coordinates development work with system vendor and/or IT developers/architects/technical experts to ensure appropriate system configuration
• Performs testing to ensure optimal system configuration and performance. Coordinates with developers, quality assurance teams, and users to test processes and ensure functionality and user acceptance.
• Provides support and guidance to end-users on company application functionality and capabilities
• Performs root cause analysis of issues, identifies and recommends workable solutions to application and systems problems
• Works with system vendors and/or IT technical team as needed to escalate and resolve complex issues, deliver system enhancements and support the application
• Coordinates project activities including requirements gathering, configurations, testing, training and go live support. Maintains project files and provides status updates.
• Develops user documentation and training materials and may facilitate training on company applications and systems
• Performs other related duties and responsibilities as assigned
• Required Knowledge, Skills and Abilities:
• Strong knowledge of all business system analysis tools, processes, methodologies and standards for business requirements information gathering, analysis and documentation
• Understanding of application design and system configuration
• Understanding of project management methodologies
• Basic understanding of SQL for extracting and analyzing data and troubleshooting issues
• Advanced problem-solving and analytical skills
• Strong written and verbal communication skills, as well as meeting facilitation skills
• Ability to effectively convey complex and detailed technical information
• Excellent organizational skills and ability to work independently
• Ability to develop skills in multiple technical environments and grasp business processes
• Ability to build relationships and collaborate with internal partners and vendors
• Business System Analyst II Required Education and Experience:
• Bachelor's Degree in related field or equivalent experience.
• 2-4 years’ programming, systems analysis, or business analysis experience, equivalent work experience and/or demonstrated competency.
• Sr. Business Systems Analyst Required Education and Experience:
• Bachelor's degree in related field, equivalent work experience or demonstrated competency.
• 4-6 years' programming, systems analysis, or business analysis experience, equivalent work experience and/or demonstrated competency.
• Preferred Education and Experience:
• LOMA courses; Master’s degree
• Experience with process mapping/process documentation
• Proven analytical and problem-solving experience
• Configuration experience with Enterprise applications
• Vast knowledge of insurance
• Programming or SQL Experience
• Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.