Business Systems Analyst

Role purpose

Systems and project work

• Gathers requirements, assesses system capabilities, and defines output requirements and reporting formats.
• Develops workflow charts and diagrams and modifies existing programs and processes.
• Reviews systems and operational practices and recommends or implements improvements.
• Tracks project activities and milestones, resolves issues, reports progress, and recommends corrective actions.
• Develops and maintains system procedures, operational protocols, and documentation.

Support, security, and reporting

• Responds to help desk requests, troubleshoots system issues, and provides user training and guidance.
• Protects confidential information and follows data-safeguarding policies and procedures.
• Analyzes system and operational data and prepares technical reports.
• Identifies control weaknesses, collaborates across departments, and supports daily and month-end closing procedures.

Skills and abilities

• Requires communication, organizational, prioritization, project coordination, problem-solving, and analytical skills.
• Requires attention to detail, confidentiality, and the ability to learn software and adapt to changing technologies.
• Requires the ability to work independently and collaboratively and manage multiple tasks and deadlines.

Education and experience

• High school diploma or equivalent required.
• Extensive knowledge of Healthland, Caremedic, Microsoft Office applications, Core FTP, and related facility data-transmission software.
• Working knowledge of Microsoft Word, Microsoft Outlook, and Microsoft Excel.
• One year of personal computer systems experience is preferred.

Technical requirements