oracle
Business System Analyst
exl Service.com (India) Private Limited
USA
Full-time
Mid · 5+ years experience
Discovered 1 weeks ago
Communication
Key Skills for This Role
Communication
Full Job Posting
Qualifications
- 5+ years of experience as a Business Systems Analyst, Business Analyst, Application Analyst, or in a comparable role, with end-to-end ownership of enterprise business systems, including requirements gathering, application maintenance and configuration, application support, and vendor coordination.
- Hands-on experience leading small projects or business enhancements using Waterfall, Agile, or hybrid methodologies, including requirements gathering, user story creation, backlog refinement, and defining statements of work for vendor-delivered implementations.
- Solid understanding of the Software Development Life Cycle (SDLC), quality assurance, user acceptance testing, and system integration best practices.
- Experience collaborating with IT Helpdesk, Cyber Security, and IT Audit teams on access management, risk remediation, and SOX compliance evidence is highly desirable.
- Strong written and verbal communication skills, with the ability to translate business requirements into clear technical specifications.
- Demonstrated stakeholder management, problem-solving, prioritization, and project coordination skills.
- Ability to work effectively in a fast-paced, deadline-driven environment and manage multiple priorities.
- Experience in the media, sports, entertainment, or live events industry is strongly preferred.
- Certified ScrumMaster (CSM), Project Management Professional (PMP), or an equivalent certification is preferred.
Responsibilities
- Application Ownership: Serve as the subject matter expert for applications within the business systems portfolio, documenting current- and future-state processes, identifying opportunities to simplify business and technical workflows, and actively improving data quality.
- Project and Enhancement Delivery: Own the delivery of enhancements and small projects, ensuring alignment with business priorities, timelines, and stakeholder expectations.
- User Acceptance Testing (UAT): Lead UAT activities to ensure thorough testing of application bug fixes and enhancements, coordinate defect resolution, and secure final business approval before implementation.
- Application Administration: Manage or coordinate access provisioning with the IT Helpdesk, validate appropriate user access roles with business stakeholders, and track access requests through completion.
- Application Support and Operations: Own day-to-day operational support processes, provide Level 2 application support, triage help desk tickets, coordinate escalations for system failures or outages, and serve as the primary point of contact for development teams.
- Compliance and Risk Management: Partner with Cyber Security on risk remediation activities and collaborate with IT Audit to maintain documentation and evidence for applications subject to SOX compliance requirements.
- Training and Documentation: Develop and maintain user guides, facilitate training workshops, and cross-train help desk and other support colleagues to strengthen application support capabilities.
- Process Improvement: Identify opportunities to improve application usability, operational efficiency, data quality, and overall business process effectiveness.
Preferred Qualifications
- Experience in the media, sports, entertainment, or live events industry is strongly preferred.
- Certified ScrumMaster (CSM), Project Management Professional (PMP), or an equivalent certification is preferred.
About exl Service.com (India) Private Limited
IT Services & Consulting65000 employeesFounded 1999
Global data analytics, AI, and digital operations solutions company.
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