Business Services Professional(EA)

About the Role

Essential Skills and Experience

• Handle sensitive strategic, commercial, and personnel matters with diplomacy, discretion, confidentiality, and trust.
• Work with minimum instruction, anticipate needs, and take initiative without prompting.
• Be proficient in O365 and IT applications, including setting up Teams channels.
• Use Microsoft Word and PowerPoint to create and edit agendas, slides, and briefing papers.

Diary and Office Management

• Manage and prioritize the diary, creating preparation time, task time, breaks, and effective use of the director’s time.
• Filter and prioritize requests, resolve conflicts, and delegate where appropriate.
• Synchronize personal commitments and maintain reminders for meetings, tasks, leave, attendance, and travel time.
• Instigate regular office meetings to plan and discharge actions and tasks.

Travel and Meetings

• Coordinate every aspect of travel itineraries, including venue bookings, cost effectiveness, and compliance.
• Coordinate meeting papers with content owners at least 48 hours in advance.
• Set processes for reading and storing papers and schedule preparation time.
• Prompt attendees about overrunning meetings and late arrival to the next meeting.

Email Management

• Develop processes to ensure urgent or time-bound emails are handled and actions completed.
• Respond to routine emails and delegate them as appropriate.
• Regularly scan and clean up junk folders.

Stakeholder Management and Collaboration

• Develop working relationships with stakeholders and agree ways of working.
• Maintain internal and external relationships to improve impact across the business.
• Create a PA support network for holiday cover and seek opportunities to cover the EA role.
• Use best-practice knowledge to collaborate with peers across the business.

Communications and Technology

• Coordinate people calls, webcasts, and events with content owners.
• Coordinate engagement and visibility plans, including virtual activities.
• Stay current with digital technologies, applications, and internal systems and processes.
• Act as the primary point of contact and gatekeeper for office and virtual-office calls and visitors.
• Ensure compliance with BT processes and policies and demonstrate financial awareness for business requests.

Desirable and Ad Hoc Activities

About BT Group