Business Services Analyst

Are you an experienced administrative professional who thrives on improving operations, streamlining processes, and leading teams? Do you want to put your organizational and business expertise to work improving access to behavioral health services for individuals and families across Prince William County? Prince William County Community Services is seeking a motivated Business Services Analyst to support our ACCESS program, the primary point of entry for individuals seeking behavioral health and substance use services. The ideal candidate brings strong organizational and leadership skills, along with experience managing administrative operations in a healthcare or behavioral health setting . About This Role: In this role, you'll provide administrative leadership and operational oversight to the Same Day ACCESS Administrative Team. You'll manage daily operations, coordinate staff coverage, oversee workflow, and set performance expectations to ensure smooth, high-quality administrative service delivery. You'll also monitor and help implement ACCESS performance measures and evaluate procedures and workflows for compliance with DBHDS and agency requirements. Beyond day-to-day operations, you'll drive quality improvement initiatives, identifying trends, setting performance goals, and recommending process improvements. You'll also partner with the ACCESS Program Manager to coordinate recruitment, onboarding, orientation, and ongoing training for administrative staff supporting Same Day ACCESS. This is a great opportunity for someone who enjoys variety, wants to make a tangible impact on how the community accesses behavioral health services, and is looking to grow their leadership experience in a mission-driven environment. Minimum Requirements: High school diploma or GED 4 years of experience in an administrative role in healthcare operations 1 year of experience in supervising professional administrative staff Preferences: Experience coordinating and monitoring administrative operations, workflows, or business processes in healthcare, behavioral health, or human services environments. Experience in coordinating/scheduling customer intakes, registration, check-in processes and workflows, EHR support, and /or daily front-door operations. Experience in recruitment, training, coaching, mentoring and completing performance evaluations Proficiency in Microsoft Office, Outlook, Excel, Word, Teams, OneDrive, SharePoint Experience in Healthcare/behavioral health administration Experience using Electronic Behavioral Health Record Special Requirements: Must possess a valid driver's license Must pass DMV record check Must pass TB test Offer of employment is contingent upon the candidate passing a fingerprint-based national criminal history record check. Child Protective Services Requirements: Effective 1999, mandated by the Department of Behavioral Health and Developmental Services, 12VA35-105-400 rules and Regulations for Licensing Providers by the Department of Behavioral Health and Developmental Services related to Criminal Registry Checks, a search of the registry of founded complaints of child abuse and neglect maintained by the Department of Social Services. Work Schedule: Monday - Friday Starting Salary Range : $65,910.00 - $119,905.50 Annually We also offer great benefits including: Retirement from the Virginia Retirement System (VRS) 401a and 457 retirement savings plans Paid Annual Leave / Sick Leave / Personal Leave Paid Holidays Group Medical, Dental, & Vision Health Plans Group Life Insurance Employee Assistance Program (EAP) Career Development Opportunities Full-time positions with Prince William County Government qualify for Public Service Loan Forgiveness. Click here PSLF for additional information. NOTE: The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. To view the class description in its entirety, click here for the class description . Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. SEE YOURSELF HERE!

Are you an experienced administrative professional who thrives on improving operations, streamlining processes, and leading teams? Do you want to put your organizational and business expertise to work improving access to behavioral health services for individuals and families across Prince William County? Prince William County Community Services is seeking a motivated Business Services Analyst to support our ACCESS program, the primary point of entry for individuals seeking behavioral health and substance use services. The ideal candidate brings strong organizational and leadership skills, along with experience managing administrative operations in a healthcare or behavioral health setting .

In this role, you'll provide administrative leadership and operational oversight to the Same Day ACCESS Administrative Team. You'll manage daily operations, coordinate staff coverage, oversee workflow, and set performance expectations to ensure smooth, high-quality administrative service delivery. You'll also monitor and help implement ACCESS performance measures and evaluate procedures and workflows for compliance with DBHDS and agency requirements. Beyond day-to-day operations, you'll drive quality improvement initiatives, identifying trends, setting performance goals, and recommending process improvements. You'll also partner with the ACCESS Program Manager to coordinate recruitment, onboarding, orientation, and ongoing training for administrative staff supporting Same Day ACCESS.

This is a great opportunity for someone who enjoys variety, wants to make a tangible impact on how the community accesses behavioral health services, and is looking to grow their leadership experience in a mission-driven environment.

Experience coordinating and monitoring administrative operations, workflows, or business processes in healthcare, behavioral health, or human services environments.

Experience in coordinating/scheduling customer intakes, registration, check-in processes and workflows, EHR support, and /or daily front-door operations.

Experience in recruitment, training, coaching, mentoring and completing performance evaluations

Proficiency in Microsoft Office, Outlook, Excel, Word, Teams, OneDrive, SharePoint

Experience in Healthcare/behavioral health administration

Experience using Electronic Behavioral Health Record

01

Yes, I acknowledge and understand the above statement and wish to continue in this process.

No, I do not wish to proceed any further in this process.

02

Bachelor's degree or higher in a related field

Associate's degree in a related field

Some college - equivalent to 30 hours

High school diploma or G.E.D.

None of the above

03

Yes

No

04

05

06

4 or more years of experience

3 years of experience

2 years of experience

1 year or less of experience

No experience

07

Coordinating or scheduling customer intakes

Managing registration or check-in processes

Overseeing daily front-door operations

Providing EHR-related administrative support

Managing workflow for intake or scheduling processes

08

Recruitment and interviewing

New employee onboarding and orientation

Training and staff development

Coaching and mentoring

Completing or contributing to performance evaluations

09

10

Outlook

Excel

Word

Teams

OneDrive

SharePoint

11

12

Required Question