Business Readiness Analyst

Role overview

Responsibilities

• Facilitate workshops and requirements-gathering sessions with operational teams and stakeholders.
• Analyse existing processes; identify improvement opportunities and support process simplification and standardisation.
• Document business requirements, user stories, process maps, workflows, and functional specifications.
• Support solution design and work with developers, testers, project managers, and operational teams throughout delivery.
• Assist with data migration requirements, validation activities, and business readiness.
• Support UAT, including test scenario and script creation and defect triage.
• Ensure requirements support housing legislation and operational policies; maintain traceability through delivery.
• Contribute to governance, reporting, and stakeholder communications.

Key criteria

• Proven Business Analyst experience on business change, transformation, or systems implementation projects.
• Strong requirements-gathering and documentation skills; experience producing user stories, process maps, business requirements documents, functional specifications, UAT scripts, and gap analyses.
• Experience facilitating stakeholder workshops and managing competing priorities; excellent communication and relationship-building skills.
• Able to work independently and manage multiple workstreams.
• Good understanding of housing management or related housing, tenancy, property, landlord, accommodation, lettings, or allocations areas.
• Understanding of housing legislation and regulatory requirements; willingness to travel across the UK with prior notice.

Desirable experience

• Housing management system experience, data migration programme support, or knowledge of housing repairs, maintenance, rent, or tenancy administration is desirable.
• Large-scale transformation programme experience and familiarity with Agile or hybrid delivery environments are desirable.
• A full UK driving licence is desirable.

Benefits

• Benefits include 25 days of annual leave plus bank holidays, family-friendly policies, an Employee Assistance Programme, discounts, volunteering leave, and a Cycle to Work Scheme.
• Other benefits include share-save, recognition and long-service awards, holiday purchase, learning and career progression, occupational health support, and a green car scheme subject to probation.

Recruitment checks

• Recruitment includes background, identity, security clearance, and BPSS checks; identification and evidence of UK residence for the previous five years are requested.