Business Process Manager

Role overview

Product ownership and process management

• Own and prioritize Salesforce product backlogs; define and communicate product vision, roadmap, and priorities.
• Gather requirements and translate them into epics, features, user stories, and acceptance criteria.
• Facilitate sprint planning, backlog grooming, demos, retrospectives, and stakeholder reviews.
• Identify automation and process-improvement opportunities, drive platform adoption, and improve customer, partner, and employee experiences.
• Lead requirements gathering, process design, prioritization, and stakeholder alignment for scalable solutions supporting business objectives and operational KPIs.
• Coordinate process improvements and global process alignment; define and monitor end-to-end metrics with business owners.
• Perform business validation testing and support UAT planning and execution.

Salesforce administration and delivery

• Administer Salesforce environments and configure declarative solutions such as Flows, Approval Processes, Validation Rules, Record Types, Custom Objects, page layouts, reports, dashboards, and permission models.
• Manage platform support, enhancement requests, daily support cases, issue triage, and resolution.
• Maintain data integrity, governance, adoption, and compliance with business and security standards.
• Support integrations between Salesforce, ArrowSphere, Power BI, ERP, and other business applications.
• Manage users, profiles, permission sets, role hierarchy, sharing rules, and application security.
• Administer Salesforce Experience Cloud partner-facing environments, including security, access, and adoption.
• Support release planning, deployment validation, production readiness, and post-deployment support across Salesforce and ArrowSphere.

Qualifications

• Requires in-depth knowledge and experience of product ownership, Agile/Scrum business processes, and applications.
• Requires advanced knowledge and experience in Salesforce administration.