Business Process Analyst B2C

ABOUT THE ROLE:

KEY RESPONSIBILITIES:

• You will work as one of our Business Analysts in various business projects and initiatives, as well as support the management of projects and change requests (CRs) submitted by our business stake-holders.
• Maintain the roadmap of change requests and initiatives in the B2C area
• Work with BPOs, other Business Analysts and the Development team to produce clear and well documented business requirements, process and data flow diagrams and key user guides.
• Work with relevant business stakeholders (including BPOs) to understand and define the as-is and to-be end-to-end business processes and requirements
• Analyse the impact of the proposed solutions across the end to end process, ensuring the proposed solutions and processes are optimised and well controlled
• Facilitate discussions in workshops, obtain business feedback and translate the feed-back into business requirements for the development team
• Develop integration & user acceptance test scripts to ensure all business requirements are appropriately tested
• Review test results to ensure they correspond to the expectations and requirements of the business
• Coordinate and manage User Acceptance Testing (UAT) effort with IT and our key users
• Produce documentation to support key user and end user training
• Identify opportunities for process improvement and make recommendations – through process reviews, or data analysis
• Your primary focus will be on sales and marketing processes, including E-Commerce, however you will need to work closely with other Business Analysts in the department to ensure impact on other process areas are well considered.
• There will also be opportunities for you to contribute improvement initiatives within the department as well.
• WHAT YOU’LL NEED:
• A minimum of 5 years of proven experience as a business analyst and/or project manager
• Experience and knowledge in Salesforce Marketing Cloud desirable
• Experience and knowledge in SAP desirable
• Ability to communicate (verbal and written) clearly and effectively with both IT and business stakeholders, with proven experience in acting as the “bridge” between the two parties
• Skilled at capturing business requirements, creating user stories and acceptance criteria
• Skilled at process design and improvement
• Skilled at application testing – developing test scripts, reviewing test results
• Ability to take a data-driven and analytical approach when understanding and analysing business requirements
• Excellent collaboration and communication skills with stakeholders across all levels, ability to communicate technical concepts in a clear and concise manner
• Business Analyst qualifications ideal (e.g. from British Computer Society)
• Experience and knowledge of Marketing and E-Commerce applications a bonus
• Experience in both waterfall and agile project methodologies a bonus
• Ability to travel within Europe
• #LI-SK1 #LI-HYBRID
• At TTI, we are committed to being an equal opportunity employer. We believe in creating a supportive environment where everyone can thrive and grow. If you're looking to join a forward-thinking company that values collaboration, innovation, and impact — we’d love to hear from you. Apply now and be part of something exciting!
• Visit https://www.ttigroup.com to find out more about us