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Change Delivery Manager - Aftersales

Techtronic Industries
Maidenhead, GBR
Full-time
Manager
Onsite
Discovered 3 days ago
salesforcesap

Full Job Posting

KEY RESPONSIBILITIES:

  • Strategic Alignment & Business Partnership
  • Act as the primary business partner for assigned business functions, building strong relationships with Business Process Owners (BPOs), Central Key Users and senior stakeholders.
  • Develop a deep understanding of business priorities, objectives and challenges, translating these into technology opportunities and delivery roadmaps.
  • Shape, challenge and prioritise business demand to ensure investment is aligned to strategic objectives and delivers measurable value.
  • Ensure initiatives are supported by robust business cases with clearly defined benefits and accountable business owners, and work with stakeholders to track, validate and report benefit realisation through regular governance and management forums.
  • Provide delivery, capacity and technology insight to support planning, prioritisation and investment decisions.
  • Champion the voice of the business within Technology whilst ensuring alignment to enterprise standards and cross-functional objectives.
  • Delivery Planning & Execution
  • Own and maintain the business area's delivery roadmap, ensuring alignment between business priorities, delivery capacity and technical guardrails.
  • Translate demand into a sequenced, achievable programme of projects and continuous improvement initiatives.
  • Lead quarterly planning activities and maintain visibility of priorities, dependencies, risks and resource requirements.
  • Coordinate delivery across Business Analysts, Project Managers, technical teams and third-party partners to ensure successful execution.
  • Manage cross-project dependencies, resource conflicts and competing priorities, working collaboratively across business and technology teams.
  • Provide transparent reporting on delivery performance, progress, risks, issues and delivery trade-offs.
  • Drive communication of technology change and project delivery to BPOs, Key Users, senior stakeholders and the wider business community.
  • Team Leadership & Continuous Improvement
  • Lead, coach and develop a high-performing team, creating an environment of accountability, collaboration and continuous improvement.
  • Manage recruitment, onboarding, performance and career development activities.
  • Drive improvements in delivery practices, planning effectiveness and cross-functional ways of working.
  • Contribute to the ongoing development and maturity of business partnering and delivery management capabilities.
  • WHAT YOU’LL NEED:
  • Core Capabilities
  • Strong commercial and business acumen
  • Excellent stakeholder management, influencing and executive communication skills
  • Strong portfolio planning, prioritisation and roadmap management capability
  • Ability to balance business priorities, delivery capacity and technical constraints
  • Strong coordination and orchestration skills across complex delivery environments
  • Proven people leadership, coaching and mentoring capability

Experience

  • Experience translating business strategy into executable delivery roadmaps and plans
  • Strong experience in resource planning, capacity management and dependency management
  • Proven experience delivering complex business and technology change initiatives
  • Experience of process engineering, business process design and continuous improvement, including the optimisation of people, process, data and technology capabilities
  • Experience managing multiple concurrent initiatives across business and technology domains
  • Experience working within matrix organisations and influencing without direct authority
  • Experience leading teams and facilitating senior stakeholder governance forums
  • Technology & Application Experience
  • Strong understanding of After Sales technology and service processes, including product and warranty registration, repairs and servicing, claims, quotations and post-sale customer interactions
  • Experience delivering change in bespoke service execution platforms, including application modernisation, technical improvements and continuous improvement initiatives
  • Experience working within integrated technology landscapes, ideally including SAP and Salesforce Service Cloud
  • Degree qualified or equivalent professional experience
  • PRINCE2 Practitioner, PMP, MSP or equivalent programme/project management qualification (desirable)
  • At TTI, we are committed to being an equal opportunity employer. We believe in creating a supportive environment where everyone can thrive and grow. If you're looking to join a forward-thinking company that values collaboration, innovation, and impact — we’d love to hear from you. Apply now and be part of something exciting!
  • Visit https://www.ttigroup.com to find out more about us

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