Company Site
Business Operations Manager - Training
General Motors
UAE
Full-time
Manager · 5+ years experience
Onsite
Discovered 5 days ago
Full Job Posting
What You’ll Do
- Lead regional planning and operational delivery for technical and non-technical training programs, ensuring priorities and schedules align with business needs.
- Coordinate new model training readiness and deployment so launch-related capability requirements are delivered on time.
- Quality-assure training materials, delivery standards and learning solutions, identifying improvements where needed.
- Manage training resources, agencies and contracted training workforce, including scheduling, utilization, performance follow-up and service-level compliance.
- Monitor dealer training KPIs and prepare monthly operational reports, using data to improve participation, effectiveness and business impact.
- Manage training forecasts, budgets, purchase orders, supplier invoices, dealer rebill tracking and spend governance, including variance analysis and corrective actions.
- Coordinate Training Center facilities, safety practices, LMS readiness, training assets and dealer training advisory council actions to support compliant and effective operations.
- Your Skills & Abilities (Required Qualifications)
- Bachelor’s degree in Business Administration, Engineering, Finance, Operations Management or a related field.
- At least 5 years of progressive experience in training operations, service operations, dealer development or a related business operations role.
- Demonstrated experience planning and coordinating multiple initiatives in a regional or cross-functional environment.
- Strong experience using data and KPIs to monitor performance, identify gaps and drive operational improvement.
- Advanced proficiency in Microsoft Excel and PowerPoint.
- Strong stakeholder management, communication, organization and follow-through skills.
- Demonstrated focus on safety, quality, compliance and operational discipline.
- Fluent in written and spoken English.
- Ability to work onsite at the GM MEO Dubai Training Center and coordinate effectively with regional stakeholders, field teams, dealers, suppliers and agencies.
- What Will Give You A Competitive Edge (Preferred Qualifications)
- MBA or equivalent master’s degree in business, operations, finance or a related discipline.
- Experience managing external suppliers, agencies or contracted training workforces.
- Experience supporting automotive technical training, dealer capability development or Customer Care and Aftersales operations.
- Working knowledge of learning management systems, purchasing or ERP systems and data visualization tools such as Power BI.
- Experience managing training budgets, forecasts, supplier contracts, rate cards, purchase orders and dealer cost recovery.
- Experience supporting new model launches, skills competitions or regional training programs.
- Familiarity with GM policies and processes related to safety, procurement, data protection and operational compliance.
Qualifications
- Bachelor’s degree in Business Administration, Engineering, Finance, Operations Management or a related field.
- Familiarity with GM policies and processes related to safety, procurement, data protection and operational compliance.
About General Motors
Automotive10,001+Founded 1908
General Motors is a U.S. automotive company that designs, manufactures, and sells vehicles under brands including Chevrolet, Buick, GMC, and Cadillac. The company operates globally across vehicle engineering, manufacturing, sales, and mobility services.
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