Business Intelligence Analyst

Position overview

Responsibilities

• Analyze CMDB and configuration data; identify drift, missing attributes, and dependency inconsistencies.
• Develop Configuration and Change Management dashboards and reports, including impact analysis and change performance.
• Analyze incident, work order, and SLA data; provide predictive insights for service quality, risk mitigation, and modernization.
• Support cybersecurity analytics, RMF and C2C evidence, CAP packages, and privileged access tracking.
• Prepare program review and leadership reporting; maintain analytics and audit-evidence repositories.
• Support audits with traceability records, configuration snapshots, and compliance documentation.
• Coordinate with SMEs, functional leads, and Government stakeholders to ensure accurate, aligned reporting.
• Ensure analytics and documentation are timely, accurate, complete, and auditable.

Minimum qualifications

• Bachelor’s degree in Data Analytics, Information Systems, Computer Science, Engineering, Business, or a related field.
• At least 5 years of business intelligence, data analytics, or ITSM analytics experience supporting IT or federal programs.
• Experience developing dashboards, data models, or analytics products using Power BI, Tableau, or similar tools.
• Understanding of enterprise IT operations, including systems, networks, storage, and virtualization.
• Experience supporting Configuration and Change Management, ITSM processes, or CMDB/CRMDb data governance.
• Strong analytical skills; proficiency with SQL, ETL processes, or data integration tools; familiarity with Agile.
• Ability to obtain and maintain a Secret clearance; pass a pre-employment drug screen and background investigation; U.S. citizenship required.

Preferred qualifications

• Master’s degree in Data Analytics, Information Systems, Business Administration, or a related discipline.
• ITIL Foundation or ITIL Managing Professional certification.
• Experience supporting DoD data center operations or enterprise IT programs.
• Experience with configuration baselines, dependency mapping, or cloud analytics.

Work environment and schedule

• Position is performed on site at Hill AFB, Utah, in a secure professional environment.
• Standard schedule is Monday through Friday during normal business hours; occasional evening or weekend work may be needed for critical deadlines.
• Core duty hours are Monday through Friday, 0600–1800 MST.
• Work involves extensive computer and secure network use, prolonged sitting and screen time, independent work, and collaboration.