Business Development officer - PL Sales.Injaz-RBG-DBC PL Fulfillment.Retail Banking Group
Skills
About This Role
Team Leader
- Job Number 2 Job Purpose- To achieve monthly KPIs assigned
- To ensure that telesales activities are directed to meeting sales targets.
- To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as the product campaigns.
- To manage relationships of assigned portfolio through outbound channels along with Personal Loan Sales and Fulfillment.
- Generating revenue through Personal Banking Personal Loan Sales.
- Ensuring end to end customer service, ensuring quality growth in earnings through focused penetration of target segments with optimal risk propositions.
Operating Budget
Yes Number of Staff 3 Capital Exp.
Budget
Yes Other Replacement 4 Dimensions
- Analysis of leads received.
- Conversion of leads into “sale”
- Updating of all systems as per the call with the customer.
- Processing of the request or offer given to the customer.
- Constant follow up with the concerned department if the process is delayed or not fulfilled as per the customer’s request.
- Handling of all customer issues and resolve the same at the earliest and highlight them to the TL.
- Maintain records of all approvals and requests and reports handled.
5 Key Result Areas
- Meeting the KPI Targets set in term of revenues Through PL Sales and PL Fulfillment.
- Acquire new Business through Cross sell to increase penetrations.
- Managing assigned Leads via CRM within the agreed TAT (Drop Offs).
- Ensure controls requirement of the business are adhered to in line with Bank policies to ensure quality growth in business.
Knowledge Skills and Experience
- Strong analytical, logical skills
- Sound market knowledge and Personal Banking understanding.
- Sound technical skill set across diverse products.
- Diploma / Highschool, 1- 2 years of relevant work experience in Personal Banking in the functions of PMU/ Relationship Management/ Tele Sales/Services.
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