Business Development Manager- Services

Role purpose and portfolio

New-logo acquisition and planning

• Own new-logo acquisition in assigned markets, segments, and accounts and achieve business-development and revenue targets.
• Research target-account business models, priorities, products, footprint, customers, growth plans, language needs, providers, procurement, stakeholders, and pain points.
• Build account plans, stakeholder maps, account-specific penetration approaches, and go-to-market strategies.
• Identify decision-makers, influencers, buying centers, and entry points; qualify opportunities rigorously using MEDDPICC or an equivalent method.

Prospecting and sales

• Prospect through physical meetings, calls, email, LinkedIn, networking, events, referrals, and industry connections.
• Generate pipeline independently and with Marketing, account-based marketing, channels, and partners.
• Understand client requirements and position relevant LSP, secondment, or Content Lab services.
• Develop proposals, presentations, commercial propositions, and quantified ROI/business cases with internal teams.
• Lead commercial discussions, negotiations, and deals from prospecting through closure, directly or through strategic partners.
• Win structured bids and RFPs, particularly government-driven opportunities, while developing repeatable pipeline.

CRM, collaboration, and engagement

• Maintain accurate CRM records and report pipeline, forecasts, conversion rates, activities, and expected closures.
• Follow up on opportunities, analyze pipeline performance, improve conversion, and track win-back efforts for lapsed or lost accounts.
• Coordinate with Production, Marketing, and other teams to ensure commitments are deliverable and proposals are customized.
• Support smooth handover from closed opportunity to implementation and account ownership.
• Attend industry events and exhibitions, including relevant staffing and secondment job fairs, to prospect and build client and partner relationships.
• Conduct regular in-person meetings with local-market clients and stakeholders.

Experience and qualifications

• At least 8 years of proven experience in business development, new-business sales, or hunting roles.
• A bachelor's degree in business management or a related field is preferable.
• Multi-product/portfolio sales experience is an advantage; consulting experience is a plus.
• A good understanding of language and translation services and relevant market-sector challenges.
• Agency experience, especially in language services, localization, media, creative, marketing, content, or related B2B services, is highly preferred.
• Demonstrated record of acquiring new clients, closing B2B deals, managing target accounts, and building pipeline from zero.

Capabilities

• Strong prospecting, networking, negotiation, closing, account research, business intelligence, commercial, communication, presentation, and influencing skills.
• Able to handle mixed short-, long-, and bid-driven sales cycles, meet deadlines, work under pressure, and manage ambitious targets.
• Proficient with MS Office Project, Excel, Visio, PowerPoint, and SharePoint; excellent spoken and written English.
• Behavioral competencies include adaptability, problem solving, initiative, teamwork, and working under pressure.
• Technical competencies include deal management, CRM and sales tools, proposal writing, bid/RFP management, ROI, and business-case development.

Market and travel

• The role covers the UAE market and requires willingness to travel approximately 25–50% to the UAE, typically one or two business trips per month depending on business needs.

Employment

• The source employment type is full-time.