Business Development Manager - Merchant Operations

Role Overview

Merchant Operations

• Collect merchant and business feedback and translate pain points into clear internal action points or requirements.
• Coordinate merchant-related product enhancements, system optimization, feature requests, and process improvements.
• Resolve issues affecting merchant operations, order flow, delivery experience, and service performance.
• Develop dashboards to monitor merchant performance, product usage, operational performance, and key business metrics.
• Analyze data, identify trends and gaps, and recommend improvement opportunities.
• Support testing, rollout, and adoption of merchant-facing products, features, tools, and operational processes.
• Track merchant issues and improvement initiatives from identification through resolution.
• Improve merchant-operation SOPs, workflows, dashboards, and internal coordination processes.

Cross-functional Collaboration

• Coordinate with Product, Delivery Operations, Marketing, Finance, Operations, and other supporting functions.
• Maintain communication and alignment between the local team and Chinese-speaking central or regional teams.

Qualifications

• Bachelor’s degree in Business Administration, Operations, E-commerce, or a related field.
• Minimum 4 years of relevant experience in merchant operations, business operations, product operations, marketplace operations, or business development.
• Fluent written and spoken Mandarin Chinese and English.
• Strong stakeholder management, analytical, communication, problem-solving, project management, and execution skills.
• Experience with dashboards, reporting, performance tracking, and cross-functional collaboration.

Preferred Qualifications

• Five or more years of relevant experience is preferred.
• Experience in food delivery, e-commerce, marketplace platforms, retail, logistics, or related industries is preferred.
• Merchant lifecycle management and work with Chinese-speaking central or regional teams are preferred.
• Familiarity with reporting tools and data-driven performance management is preferred.