Business Coaching Coordinator

About the Role

We are seeking a Business Coaching Coordinator to support pharmacy customers through proactive, relationship-driven virtual coaching. This role partners directly with pharmacy owners to strengthen engagement, review business performance, identify opportunities, and help customers work toward meaningful business goals.

This is a fully remote position with minimal travel, offering the opportunity to manage a portfolio of pharmacy accounts and serve as a trusted business partner. The role is best suited for someone who is customer-focused, self-motivated, organized, and comfortable using data, financial information, and relationship-building skills to drive results.

Key Responsibilities

Build and maintain proactive relationships with assigned pharmacy customers

Schedule and lead virtual meetings with pharmacy owners on a regular cadence

Prepare for customer meetings by reviewing reports, account activity, and Salesforce notes

Conduct post-meeting follow-up, including recaps and next steps

Document customer interactions and account updates in Salesforce

Support pharmacy owners with business coaching, goal setting, and progress tracking

Gather customer feedback on the business coaching program

Collect and review financial information, including balance sheets and profit and loss statements

Use Excel-based tools to support benchmarking and deeper business analysis

Help identify opportunities to improve customer engagement and business performance

Manage a large portfolio of accounts while maintaining strong organization and follow-through

Skills and Experience

Experience in a customer-facing role focused on relationship management, customer success, coaching, or account support

Strong active listening and communication skills

Ability to influence, coach, and build trust with customers or business partners

Strong organizational skills and the ability to work independently in a remote environment

Experience using tools such as Salesforce, Excel, and phone-based communication systems

Comfortable discussing business performance, goals, and operational challenges with customers

Pharmacy, healthcare, or pharmacy operations experience is preferred but not required

Customer service, business support, or leadership experience in a relevant environment will also be considered

Self-driven, disciplined, and able to manage follow-up across multiple accounts

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora