Business Analyst

Job summary

Key responsibilities

• Draft, review, edit, and maintain issue papers, evaluation materials, applications, guidance, and stakeholder communications.
• Review submissions and supporting documents for completeness, accuracy, and compliance with program requirements.
• Explain program requirements, policies, procedures, and program-specific details to stakeholders.
• Research issues and prepare concise issue papers and briefing materials for program leadership.
• Respond to stakeholder questions within established timelines.
• Maintain program records, trackers, correspondence, and administrative documentation.
• Provision user accounts, maintain profiles, and coordinate access requests.
• Develop presentations, reports, guidance materials, templates, and communications.
• Coordinate with program leadership and subject matter experts to ensure accurate, consistent information.
• Support stakeholder meetings, training, and outreach.

Required qualifications

• Bachelor's degree in business, communications, public policy, or a related field.
• Four to six years of relevant experience in program support, business operations, program administration, or similar client-facing work.
• Strong attention to detail, writing, editing, verbal communication, and interpersonal skills.
• Ability to manage concurrent tasks, inquiries, and deadlines and produce accurate documentation.
• Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and similar productivity tools.
• Ability to learn detailed program requirements and explain them clearly.
• Professional, responsive, service-oriented approach to stakeholder support.
• U.S. citizenship and ability to pass a client-required background investigation.

Preferred skills

• Federal agency experience, including DHS or CBP, preferred.
• Experience reviewing applications, evaluations, compliance documentation, or other structured submissions preferred.
• Experience preparing issue papers, executive briefings, guidance, or formal stakeholder communications preferred.
• Familiarity with SharePoint or similar document and records-management environments preferred.

Compensation

• Pay range is $90,000–$105,000 per year.

Workplace

• Hybrid work location in Washington, DC.

Benefits

• Benefits include retirement plan and contributions, medical, dental, vision, life and disability insurance, flexible spending account, paid time off, professional development, and employee assistance program.