Business Analyst

Overview

Responsibilities

• Lead client-facing discovery workshops, interviews, and process walkthroughs to understand business objectives, challenges, and user needs.
• Analyze current processes and identify gaps, inefficiencies, risks, and improvement opportunities.
• Define business, functional, data, reporting, and integration requirements.
• Help stakeholders prioritize requirements and distinguish essential needs from future enhancements.
• Work with consultants and technical teams to provide business context, evaluate solution options and communicate trade-offs.
• Translate business requirements into clear user stories, acceptance criteria, process maps, and supporting documentation.
• Create visual models such as use case diagrams, entity relationship diagrams, data flow diagrams.
• Work with solution architects, developers, and data specialists to validate technical diagrams.
• Ensure requirements are sufficiently detailed for delivery teams to design, build, and test.
• Support maintaining decisions, assumptions, dependencies, risks, and changes throughout the project.
• Create test scenarios and support system testing, user acceptance testing and sign-off.
• Track defects and confirm that delivered functionality meets the agreed business need.

Requirements

• Experience working as a Business Analyst within consulting, professional services, technology delivery, or business transformation.
• Experience with Salesforce, Microsoft Dynamics 365, or another CRM platform.
• Strong requirements gathering, workshop facilitation, and process analysis skills.
• Ability to turn ambiguous business problems into clear requirements and practical recommendations.
• Experience writing user stories, acceptance criteria, process maps, and functional documentation.
• Experience creating visual models such as use case diagrams, entity relationship diagrams, data flow diagrams, or similar solution artifacts.
• Experience supporting testing and user acceptance testing.
• Strong stakeholder management and client-facing communication skills.
• Ability to work effectively with both business and technical teams.
• Strong organization, attention to detail, and ability to manage multiple priorities.
• Experience working in Agile, waterfall, or hybrid delivery environments.
• Ability to identify and communicate risks, assumptions, dependencies, and scope impacts.

Helpful But Not Required

• Exposure to sales, customer service, marketing, membership, or customer-data processes.
• Experience gathering data, reporting, migration, or integration requirements.
• Familiarity with Jira, Confluence, Miro, Lucidchart, Visio, or similar tools.
• Relevant Business Analysis or Agile certification.
• Experience and interest in utilizing AI tools to accelerate project delivery while maintaining rigour and accuracy in the output.
• Knowledge of the sports and entertainment industry and a passion for sports and entertainment development and trends.

How You'll Work

Travel

• The role requires occasional travel to client sites within the United States and Canada.