Business Analyst

About the position

Business analysis and requirements

• Elicit and document functional and non-functional requirements with acceptance criteria; maintain traceability and alignment with business objectives.
• Assess CRM data models, fields, forms, views, and processes for simplification, standardization, and improved user experience.
• Facilitate stakeholder discussions and document decisions; distinguish enterprise-wide requirements from business-area-specific needs.
• Document current- and future-state processes, control points, risks, and validation needs.
• Translate business requirements into testable specifications for solution design, development, and QA.

Testing, quality, and delivery

• Develop test strategies, scenarios, and cases with functional and technical teams; participate in system, integration, UAT, and regression testing.
• Establish quality metrics, conduct solution reviews and gap assessments, and identify risks and improvement opportunities.
• Validate enhancements and releases against acceptance criteria and readiness standards before deployment.
• Ensure compliance with regulatory, legal, security, and organizational policies; coordinate with vendors on integrations and data validation.
• Support training and documentation, define KPIs and dashboards, and recommend system and workflow improvements.

Experience and skills

• Experience in business analysis and/or process improvement in an IT environment, software validation, and testing.
• Experience eliciting and documenting requirements, user stories, acceptance criteria, and business rules.
• Digital-tool experience, such as Azure DevOps, Confluence, or ServiceNow.
• Functional and testing expertise with Dynamics 365 CRM, including platform capabilities, customization, and configuration.
• Strong communication, interpersonal, analytical, problem-solving, and attention-to-detail skills.

Education and preferred qualifications

• Education and work experience together must demonstrate the required proficiencies; a relevant degree or diploma and 5+ years of relevant experience are preferred.
• Business analysis designations such as CBAP, technical writing, Dynamics 365 MB-200 certification, and familiarity with AI-enabled tools are nice-to-haves.
• Must be eligible to obtain Reliability security clearance.

Language requirement

• English and French Level 5 (Fully Functional) is the stated requirement; both bilingual and unilingual applicants are encouraged to apply.
• A candidate who does not meet the language requirement may be considered if no qualified candidate meeting it is found; training may be provided.

Hybrid work model

• Employees may telework for part of each month and are expected onsite at least 12 days per month.
• Employees must live in Canada within reasonable commuting distance of the office.

Compensation

• Salary typically ranges from CAD 94,193 to CAD 110,816 for job grade 16; an incentive of 5–7% and additional performance pay may also apply.

Benefits

• Benefits include a defined-benefit pension plan after 24 consecutive months, flexible health and dental coverage, and the option to purchase up to five extra vacation days.

Additional information

• The competition may also be used to fill similar regular or term opportunities at the same job grade.
• Canadian citizens and permanent residents receive priority; relocation assistance is not provided.