Business Analyst

About the position

Responsibilities

• Elicit and document testable requirements; keep them traceable and aligned with business objectives and CRM strategy.
• Assess CRM data models, forms, views, and processes; facilitate stakeholder discussions and document decisions.
• Define current and future processes, translate requirements into specifications, and support design, development, and QA.
• Develop test strategies and cases and participate in system, integration, UAT, and regression testing.
• Review solution quality, risks, controls, acceptance criteria, and readiness before deployment.
• Coordinate with external partners on integrations and data validation; support training materials and documentation.
• Define KPIs and reporting, and use testing feedback and user insights to improve requirements and processes.
• Recommend CRM enhancements, workflow optimization, and adoption initiatives.

What you need to succeed

• Experience in IT business analysis or process improvement, software validation and testing, and requirements elicitation and documentation.
• Experience with digital tools such as Azure DevOps, Confluence, or ServiceNow.
• Functional and testing expertise with Dynamics 365 CRM, including its features and ability to customize and configure the platform.
• Relevant education and work experience; a relevant degree or diploma and five or more years of experience are ideally sought.
• Strong communication and interpersonal skills, attention to detail, analytical problem-solving, and ability to build partner relationships.

Assets and language

• CBAP or a similar business analysis designation, technical writing experience, Dynamics 365 certification, and familiarity with AI-enabled tools are assets.
• The position language requirement is Level 5 (Fully Functional) in English and French; training may be provided, and candidates not meeting it may be considered if no qualified candidate is found.

Workplace

• Hybrid work model; employees may telework for part of each month and are expected onsite at least 12 days per month.
• Employees must live in Canada within reasonable commuting distance of the Ottawa office.

Term and closing date

• Term position until December 31, 2027.
• Applications close October 28, 2026 at 23:59 EST.

Compensation

• Salary typically ranges from $94,193 to $110,816 at job grade 16, based on qualifications and experience.
• Incentive pay is available for meeting or exceeding expectations; benefits include health and dental coverage, vacation options, and a defined-benefit pension plan subject to eligibility.

About the Bank