Business Analyst
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Key skills for this role
About the Role
Salt is partnering with a Dubai government entity to recruit a PMO Support / Business Analyst for a 6-month contract. The role involves supporting digital transformation initiatives, programme governance, and business analysis to improve government services.
Key Skills for This Role
Responsibilities
- Support programme governance, planning and PMO activities across multiple digital initiatives
- Monitor programme progress, milestones, risks, issues and dependencies
- Prepare executive dashboards, governance packs and performance reports for senior leadership
- Coordinate stakeholders across multiple government entities to ensure alignment and effective delivery
- Gather, document and validate business requirements
- Map and analyse end to end customer journeys to identify pain points and improvement opportunities
- Produce actionable insights and recommendations to enhance customer experience and digital channel performance
- Support continuous improvement initiatives through data analysis, reporting and performance measurement
- Ensure programme documentation, governance processes and reporting standards are maintained
Requirements
- Experience working as a Business Analyst, PMO Analyst or PMO Support within large digital transformation programmes
- Strong understanding of PMO governance, programme reporting and project lifecycle management
- Experience gathering business requirements and producing high quality documentation
- Proven ability to map customer journeys and identify opportunities to improve digital services
- Excellent analytical, problem solving and reporting skills
- Strong stakeholder management experience across multiple business functions or government entities
- Experience producing executive level presentations, dashboards and governance reports
- Excellent communication and facilitation skills
- Experience working within government, public sector or large enterprise digital transformation programmes would be highly advantageous
Full Job Posting
Role Overview
- 6 month initial contract with extensions
- Working as part of a high profile digital transformation programme
- Support delivery of strategic shared digital channel initiatives
Responsibilities
- Supporting programme governance, planning and PMO activities across multiple digital initiatives
- Monitoring programme progress, milestones, risks, issues and dependencies
- Preparing executive dashboards, governance packs and performance reports for senior leadership
- Coordinating stakeholders across multiple government entities to ensure alignment and effective delivery
- Gathering, documenting and validating business requirements
- Mapping and analysing end to end customer journeys to identify pain points and improvement opportunities
- Producing actionable insights and recommendations to enhance customer experience and digital channel performance
- Supporting continuous improvement initiatives through data analysis, reporting and performance measurement
- Ensuring programme documentation, governance processes and reporting standards are maintained
Ideal Experience
- Experience working as a Business Analyst, PMO Analyst or PMO Support within large digital transformation programmes
- Strong understanding of PMO governance, programme reporting and project lifecycle management
- Experience gathering business requirements and producing high quality documentation
- Proven ability to map customer journeys and identify opportunities to improve digital services
- Excellent analytical, problem solving and reporting skills
- Strong stakeholder management experience across multiple business functions or government entities
- Experience producing executive level presentations, dashboards and governance reports
- Excellent communication and facilitation skills
- Experience working within government, public sector or large enterprise digital transformation programmes would be highly advantageous
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