Business Analyst - Digital Products

Role overview

Key responsibilities

• Understand stakeholder needs, current processes, pain points, constraints, and desired outcomes.
• Document current-state and future-state processes, business rules, scenarios, exceptions, roles, permissions, and operational requirements.
• Facilitate workshops and working sessions to clarify requirements and support decisions.
• Assess cross-system, process, and organizational dependencies and the impact of proposed changes.
• Create solution documentation, process models, workflows, and decision artifacts; maintain traceability to delivered solutions.
• Define business validation scenarios and coordinate stakeholder confirmation that solutions meet intended needs.
• Assess operational readiness, including process, role, support, documentation, and training impacts.
• Partner with Analytics and Product to establish business definitions for KPIs and measures when needed.
• Identify gaps, risks, and unanswered questions, and capture business knowledge for sharing.

Qualifications

• Experience as a Business Analyst on digital products, platforms, or complex technology initiatives.
• Strong business process analysis and current-state/future-state modeling experience.
• Ability to document business rules, requirements, scenarios, and exceptions.
• Experience facilitating workshops and working with business and technical stakeholders.
• Ability to clarify ambiguous problems, with strong analytical and critical-thinking skills.
• Excellent written and verbal communication skills.
• Experience collaborating with Product Management, UX/UI, Software Development, and QA teams.
• Experience in Agile product development environments.
• Ability to understand complex system interactions and integrations without being a software developer.
• Strong ownership and ability to independently advance analysis.