Business Analyst

Position summary

Discovery and requirements

• Lead focused discovery and planning workshops; understand client context, processes, constraints, stakeholder needs, decision points, and measures of success.
• Gather and clarify requirements, outcomes, constraints, and decisions; turn findings and current-state issues into planning direction for technical and delivery teams.
• Connect process decisions to business outcomes; separate confirmed requirements from preferences, assumptions, open questions, and unresolved decisions.
• Document decisions, ownership, acceptance criteria, dependencies, and follow-up; maintain alignment between requirements and implementation as scope or priorities change.

Process and operating-model analysis

• Map current- and future-state processes where process change, workflow improvement, automation, or operational handoff is part of an engagement.
• Identify business, operational, governance, data, security, resilience, and support requirements affecting direction, delivery readiness, or long-term usability.
• Help define access control, information classification, recovery expectations, approval flows, and privileged-access operations when needed.
• Clarify people, processes, controls, ownership, and support expectations; identify operating-model gaps, blockers, risks, and unresolved decisions.

Planning and delivery support

• Turn business requirements into planning inputs for architecture, design, and implementation; define prerequisites, dependencies, constraints, ownership, and decision points.
• Maintain engagement context across advisory, sales, technical, project, and managed-services teams and prepare handoffs covering requirements, risks, decisions, and dependencies.
• Support projects involving AI, SharePoint, Power Platform, automation, business intelligence, security, cloud, infrastructure, and resilience.
• Stay engaged during delivery as needed to clarify intent and help determine whether proposed changes meet business requirements.

Communication and improvement

• Facilitate structured, outcome-focused conversations; ask questions that distinguish requests from requirements, constraints, risks, impacts, and decisions.
• Communicate with clients and internal teams in writing, workshops, meetings, and delivery discussions; summarize input and follow-up clearly.
• Create and maintain usable requirements, process, decision, dependency, acceptance-criteria, and handoff documentation.
• Identify recurring patterns, contribute templates and checklists, and use delivery feedback to improve requirements capture and handoffs.

Qualifications

• 3–5 years of relevant experience in business analysis, requirements gathering, process analysis, project delivery, technology consulting, operations, or a related role.
• Experience facilitating discovery, clarifying requirements, and documenting decisions with business and technical stakeholders.
• Strong understanding of process mapping, current- and future-state analysis, acceptance criteria, dependencies, and project handoffs.
• Comfortable supporting projects in Microsoft 365, SharePoint, Power Platform, automation, business intelligence, security, cloud, infrastructure, resilience, or similar environments.
• Strong written and verbal communication, analysis, problem-solving, organization, and attention to detail; able to work across technical and business audiences.
• Proficient with Microsoft Office and common collaboration, documentation, diagramming, project, and requirements-management tools.
• Legally permitted to work in Canada; valid driver’s license and vehicle; able to travel occasionally for business; fluent spoken and written English.

Professional approach

• Builds trust through preparation, follow-through, clear documentation, and practical communication.
• Uses structured questions and sound judgment to organize incomplete information, identify risks and trade-offs, and turn ambiguity into actionable next steps.
• Works across business, technical, project, advisory, and managed-services conversations and maintains a calm, constructive approach in sensitive situations.

Work arrangement

• Typical business hours are 8:00 a.m.–4:30 p.m. or 8:30 a.m.–5:00 p.m., Monday to Friday; occasional after-hours availability may be required.
• Occasional business travel is required. The description does not specify a standard office or remote-work arrangement.

Compensation

• Full-time salaried position with compensation of CAD 120,000–155,000, commensurate with skills, experience, and duties.

About IX Solutions