BUSINESS ANALYST - BITS
Role Overview
CDHS is hiring a Business Analyst for the BITS team to translate business needs into technology and process improvements, with a focus on HR systems.
The recruitment may be used to fill multiple vacancies and is open to current Colorado residents only.
Key Skills for This Role
Full Job Posting
Department and team
Colorado Department of Human Services Operations & Strategy provides administrative and technical support functions.
BITS manages departmental IT provider relationships, serves as the point of contact for technology needs, and coordinates IT support, operations, maintenance, modernization, and implementation.
Work arrangement
- Hybrid work assignment requires at least two days per week in the office; arrangements may change.
Role overview
CDHS is hiring a Business Analyst for the BITS team to translate business needs into technology and process improvements, with a focus on HR systems.
The recruitment may be used to fill multiple vacancies and is open to current Colorado residents only.
Key responsibilities
- Analyze and document business processes, services, and information needs; gather, validate, and prioritize program requests.
- Translate requests into clear functional requirements and specifications for technical teams.
- Develop and manage UAT strategy, test plans, and use cases to confirm solutions meet business requirements.
- Provide end-user support, troubleshooting, and issue resolution, particularly for HR systems.
- Develop and conduct end-user training to support consistent use of systems and procedures.
Minimum qualifications
- Six years of professional experience as a Business Analyst and/or Project Manager with business analyst responsibilities, or a related bachelor’s degree plus two years of such experience.
- Experience or strong understanding of modern methodologies such as Agile and Lean techniques.
- Current Colorado residency is required for applicants.
Candidate profile and preferences
- The employer seeks strong communication, facilitation, analytical, and problem-solving abilities and a detail-oriented approach.
- Candidates should be able to serve as a liaison between business stakeholders and technical teams and support a people-first end-user experience.
- Preferred qualities include anticipating issues, developing actionable solutions, working independently with minimal direction, taking accountability, and driving assigned work to completion.
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