Business Analyst – Banking Domain

Job Title

Company

– Dubai, United Arab Emirates

About Us

1) Requirement Gathering & Analysis

• Engage with business stakeholders to understand objectives, pain points, and desired outcomes.
• Elicit, analyze, validate, and document requirements (BRD/FRD/User Stories).
• Translate business needs into
• functional specifications
• , acceptance criteria, and solution scope.

2) Banking Domain & Process Expertise

• Map and optimize processes across banking functions such as:
• **Account opening/KYC, onboarding**
• **Payments (NEFT/RTGS/UPI/SWIFT), reconciliation**
• **Loans & credit lifecycle**
• **Cards & disputes**
• **Customer servicing & digital channels**
• **Risk, AML, compliance, regulatory reporting**
• Identify gaps, controls, and improvements aligned to regulatory and operational needs.

3) Stakeholder Management

• Act as a bridge between business, product owners, technology, data teams, and QA.
• Facilitate workshops, walkthroughs, and requirement sign-off sessions.
• Manage change requests and ensure scope alignment.

4) Documentation & Communication

• Create and maintain key documents:
• BRD/FRD, process flows (BPMN), use cases
• Data mapping documents, business rules, decision tables
• UAT plans, test scenarios, defect triage notes
• Present insights and recommendations to stakeholders and leadership.

5) Testing & Delivery Support

• Support QA/UAT by defining test scenarios and acceptance criteria.
• Coordinate UAT execution, track defects, and ensure resolution.
• Support production rollout, hyper care, and continuous improvement.
• 6) Data & Reporting (Nice-to-have, depending on role)
• Work with data/BI teams to define reporting requirements and KPI frameworks.
• Validate data quality rules and support reconciliation, lineage, and controls.

Must Have

• **Years**
• of experience as a Business Analyst in the
• Banking domain
• (Retail/Corporate/Payments/Lending etc.).
• Strong experience in

requirements elicitation

• , functional analysis, and stakeholder management.
• Hands-on expertise in

BRD/FRD/User Stories

• , process flows, and business rules.
• Good understanding of banking concepts:
• **KYC/AML**
• , onboarding, payments, lending lifecycle, account servicing, risk & compliance
• Excellent communication and documentation skills.

Preferred / Good to Have

• Experience working in

Agile/Scrum

• environments; familiarity with Jira/Confluence/Azure DevOps.
• Exposure to
• data analysis
• (SQL basics), reporting, dashboards, or analytics use cases.
• Knowledge of regulatory areas (examples: AML, FATCA/CRS, GDPR, RBI guidelines—based on region/project).
• Exposure to core banking systems, digital banking platforms, or payment gateways.

Tools & Methodologies

• **Requirement tools:**

Jira, Confluence, Azure DevOps, MS Visio/Lucid chart

• **Documentation:**

MS Office, SharePoint

• **Process modeling:**
• BPMN, flowcharts, UML (use case/activity diagrams)
• **Testing support:**
• UAT planning, defect management, test case design
• Thank you for expressing interest in this role at TCS.
• We will review your application and reach out to you if your profile aligns with our requirements for this opportunity.

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